simranjit singh

propritor of authorised service center

About

AUTHORIZED SERVICE CENTER at LG Electronics

Country

india

City

amritsar

Industry

consumer electronics

Skill

customer satisfaction, office management, customer service, team management, customer relations

Experience

propritor of authorised service center

ac technician

lg india electronics

1999-7 - 2001-2 · 1 yr 8 mos

Attending customer complaints and installing new air conditioners.

ac technician

blue star company

1997-7 - 1999-6 · 2 yrs

Attending customer complaints and installing new air conditioners.

propritor of authorised service center of panasonic india and vandor of tata croma

panasonic

2011-1 - Present · 15 yrs 9 mos

manager

authorised service center of lg india electronics

2008-4 - 2010-12 · 2 yrs 9 mos

* Administering the entire gamut of service operations & customer support activities in the organization * Managing Team of Stores Officers, Field service executives & developing/training them for their day to day requirements/ job * Resourcefully managing, Dealer & Sub Dealer network by adhering to service parameters concerned i.e. Response Time within 24 hrs & First Time Fix >90%. * Stores Management. * coordinating with the call centre thereby ensuring quality & timely customer service. * mentoring teams towards achievement of Dealer/Customer Satisfaction * Ensuring availability of spare parts for timely attendance of Installion & complaints. * Managing defective stock & ensuring availability at all times. * organizing & conducting training programmed for the repair engineers. * imparting training to ASC Engineers on regular basis on new & easy repair techniques. * reviewing product performance & providing product feedback to H.

prestige engineer

samsung electronics

2004-4 - 2008-4 · 4 yrs 1 mo

* Fore fronting all repair & service operations for Hi-End products. * Taking market feedback regarding service performances. * Coordinating with the call centre thereby ensuring quality & timely customer service. * Mentoring teams towards achievement of Dealer/Customer Satisfaction * Reviewing product performance & providing product feedback to H.O. * Attainments: * Remarkable efforts towards maintaining productivity level of the repair team. * Mobile Service. (As per customer requirement) * 100% product installation and demonstration. * 100%Customer happy calling after repair. * Regular training for dealers for Hi-End product. * Fore man in Dubai based A.C. maintenance company ( AL- HADARA

authorized service center

lg electronics

2008-4 - Present · 18 yrs 6 mos

At LG, we deliver products and services that make lives better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.