Simran Mandal

Admission Counsellor | Student Success Manager Passionate about guiding students toward the right academic and career choices, I specialize in: • Program Execution – Ensuring seamless admissions and enrollment processes. • Student Success Champion – Helping students make informed decisions and supporting their academic journey. • Process Improvement – Continuously optimizing admissions workflows for efficiency. • Performance Tracking – Analyzing data to enhance student engagement and enrollment success. •Innovation & Marketing Awareness – Staying ahead of industry trends to improve outreach and engagement.

Maintain accurate records of customer interactions in the CRM system. • Successfully resolve customer inquiries and complaints efficiently. • Provide exceptional customer service to clients via phone, email, and chat. • Analyse customer feedback data to identify trends, anticipate customer needs, and drive continuous service improvement. • Actively participate in team initiatives to enhance customer experience and drive positive business outcomes. • Develop and implement new customer service processes that improved efficiency and customer satisfaction.