Simon So
Regional Head of Digital Solutions, APAC @ Richemont
About
Chartered Manager and seasoned IT professional with a strong track record in driving and delivering digital solutions and transformation initiatives across regions. Experienced in leading digital product strategies, establishing global standards, governance, and aligning stakeholders from Group, Regions, and Maisons to achieve business objectives and key results. Recognized for combining business acumen with deep technical expertise to influence senior executives and cross-functional teams. Passionate about emerging technologies and their potential to shape the future of digital workplaces.Core Expertise:Artificial IntelligenceAgentic Robotic Process Automation (RPA)Digital Workplace & Low-Code PlatformsApplication Design, Development & IntegrationUI/UX Design & Information ArchitectureAgile & Change ManagementIT Service Management & ITILBusiness Intelligence & Analytics
Hong Kong SAR
Hong Kong
Luxury Goods & Jewelry
Microsoft 365, Google Gemini, Artificial Intelligence (AI), People Management, Mentoring, Agile Leadership, UiPath, Project Management, Digital Transformation, Robotic Process Automation (RPA), Business Intelligence, IT Service Management, Change Management, E-commerce, ERP, Business Analysis, Knowledge Management, Business Process Improvement, Web Development, Usability
Experience
Regional Head of Digital Solutions, APAC
Richemont
Hong Kong SAR
Senior Regional Digital Application Manager, APAC
Richemont
Hong Kong SAR
Regional Digital Services Manager, APAC
Richemont
Hong Kong
- Digital Workplace, M365 collaboration and governance - Robotic Process Automation (RPA) on SAP Logistics distribution processes, HR, and Finance reporting - Intranet application design, integration, and development - E-commerce regional project coordination and support - IT Service Management / ITIL implementation and best practices on ServiceNow - Business process re-engineering, innovation, and operation improvement
Project Manager, E-Services and Business Intelligence
Richemont
Hong Kong
- Manage E-Services/Digital and BI teams dedicated to the regional IT projects in APAC; - Intranet / Extranet applications, architecture, portals, collaboration tools and governance (Web, .net); - Business Intelligence analysis and reporting in the areas of Sales, Operations, and Finance for Senior Management and Maisons (Cognos, Powerplay, Essbase); - IT Service Management for service desk management support tool and operations; - End-user training, E-learning, and knowledge management Implemented an IT service management platform for APAC successfully, worked with the GIS from the stages of defining service strategy, service design, service transition, service operation, and continuous improvement process. Acted as a regional Project Lead and Level 2 support role, collaborating with Central SAP CC, regional and local Finance teams for the implementation of global SAP BW templates in Finance and Controlling (FICO) areas.
System Analyst
FILA
Hong Kong
Analyst Programmer
Next
Hong Kong
IT Officer
The Treasury, The Government of the HKSAR
Hong Kong SAR
Education
University of Calgary
Management Information Systems and Services
La Salle College
High School
Hong Kong Metropolitan University
E-Commerce/Electronic Commerce
Mount Royal University
Business Administration and Management, General
Accounting and Financial Management
The Hong Kong University of Science and Technology
Multimedia Design
Wharton Online
Retail Marketing Strategy Managing Human Capital in Retail Retail Digital Supply Chain
Wharton Online
AI Fundamentals for Non-Data Scientists AI Applications in Marketing and Finance AI Applications in People Management AI Strategy and Governance
Questrom School of Business, Boston University
Digital Transformation Leadership
Digital Transformation Strategy Platform Strategy for Business Product Management with Lean, Agile and System Design Thinking
University of Illinois Urbana-Champaign
Digital Marketing
Marketing in a Digital World Digital Analytics for Marketing Professionals: Marketing Analytics in Theory Digital Analytics for Marketing Professionals: Marketing Analytics in Practice Digital Marketing Channels: The Landscape Digital Marketing Channels: Planning
University of California, Irvine Division of Continuing Education
Project Management Principles and Practices
Initiating and Planning Projects Budgeting and Scheduling Projects Managing Project Risks and Changes Project Management Capstone
IMD
Digital Transformation and Innovation
A program co-designed with IMD and Richemont to nuture innovation culture, focusing on client centricity, sustainable luxury, and building resilience via digital tools and technologies
Simon So's Contact Information
Phone
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