simon herchel

Consultant in strategy of entrepreneurship across the fields of advertising, marketing, financial and legal. - Immersion within the teams of experts: financial, marketing, lawyer and IT involving creation and presentation of the business model in order to get funds from Business Angel, sponsorship and governmental stakeholders. - Responsible for the definition of their business model strategy and ensure presentation of it front of investors.

* Consultant in sale and marketing strategy. * Revamp of the marketing materials and prospection * Responsible for potential clients sourcing, follow up and conduct sale of a data-processing software of internet and database research: contract with the headquarter of Century 21 real estate agency to conduct their sourcing

* In charge of testing and localisation operations for EMEA languages on behalf of Nintendo: * Hired new testing team and grew to 50+ site headcount * Producer for the overall localization, testing and QA projects across Frankfurt and Dublin offices * Set the teams and processes together for project implementation * Managing project budgets and financials, providing reports internally and stakeholders * Involved in business development, strategy finance decision, negotiated service and agreements including. budgets, rates, deadline and contingency * Implemented, reviewed and optimized corporate processes and procedures to align globally and with the client needs * Operational management of Dublin's office

* Oversee performance and lead an operation team of 25+ data evaluators in the French Market who represent various functions at all different stages of the quality check. * Managing day to day running operations of the team, like workflow, scheduling, team support * Responsible for the implementation of practices that drive to improve productivity, changes to services, policies, procedures, resources, service levels agreement and user experience against the expected targets * Ensure team performance management * Conflict Management * Team motivation, coaching, and development * Handling or raising escalations as appropriate to HR and Senior Team Lead * Liaising with management and Senior Team Lead. * Responsible for the Mentors team (10 people) and managing shadowers (20+ people) across the French, Belgium, Dutch, Hungarian, Polish, Canadian and Switzerland market. This involved analysis of individual performance across the market, planning tasks and setting goals to improve productivity and quality performance * Through Manpower as contractor

* Creation and modification of financial products following the requests of the other services * Analyze statistical data and evolution of financial funds which involve complex and broad analysis * Creation and update of database in order to track funds evolution * Organization of work and knowledge of the framework of the company Policy and Procedures into the respect of the stockholders' confidentiality * Provide assistance on several issues by using the internal information systems which involve good understanding of client and funds challenges.

* 5 months: Team Leader Associate * Helping for team requests about projects development and customer escalation. * Mentoring people in order to increase their performances in productivity and quality. * Implementation of training deck for Quality, Financial Transaction and Fraud specialities and train operators * Responsible for workflow improvement through Kaizen about NTIC goods return policy to reduce customer queries of 10% and increase customer service agent responsiveness about these issues of 35%. * 5 months: Customer Service Agent * Handling customer queries via phone and email under productivity and quality target, target exceeded. * Providing outstanding customer care at all times within SLA for first point of contact and quality controler. * Working with carriers partners and others Amazon departments to resolve issues. * Ensure at all times that customers are handled within the framework of the company Policy and Procedures which involving deep understanding of the workflow and keeping up to date.

Dissertation: Start-up financing and project management

International marketing - Branding - Digital media Dissertation: Neuromarketing / Branding making decision process / Social Psychology