Simon Thompson

Helping professionals in the pharmaceutical and logistics industries with their careers. Conducting meetings with candidates and clients, internally and externally, discussing their career paths and consulting with them about potential career options or staffing requirements.

Teaching general and business English (foundation to advanced level). Adapting lesson materials for a diverse community of students aged 2 - 70. Creating additional activities and materials where required. Providing short demonstration lessons to recommend entry levels for new students. Administering progress tests and providing written course reports. Working in a fast-paced environment with teachers and Japanese staff to provide excellent customer service to students.

Key member of sales team, involved in recruiting over 30 corporate clients over the past 12 months including major publishers and financial institutions. Found and approached decision makers through various sales methods including cold calling, setting up and leading recruitment meetings. Maintained the sales database and tracked accounts through a five-stage process. Troubleshot initial delivery services over the first 8 weeks, ensuring client satisfaction. Provided assistance to the team on data processing and validation tasks when required.

Achieving agreed sales targets through sales and marketing activities including phone calls, customer visits and demonstrations. Maintaining and developing quality of service and customer satisfaction. Enhancing existing relationships and acquiring new customers. Using and updating a computerised customer database. Maintaining a close relationship with the sales team and all other functions in the company. Ensuring that payment is received within term.

Dealing with customer queries over the phone / via e-mail. Promoting and selling pay monthly plans to suitable customers. Calculating bills and dealing with billing issues. Assisting other team members with problems. Conducting surveys with customers and collating results. Working pro-actively as park of a dynamic, young team to deliver first class customer service and meet targets.