simon cohen

Helped the team to achieve the best online grocery sales over the Xmas period by regularly triaging and prioritising defects, improving load and performance times and reducing crash rates. Regularly update the leadership team on a monthly basis to explain and update the product, business and technical decisions that the team have been working on. Using metrics to inform the roadmap, we worked on the following features: > 'Search as you type / predictive search' to help customers find the items that they are looking for with less friction. Results: Increase search conversion by 9%, overall reduction in null searches by 40% > 'Multi-search' to help customers search for multiple items in one go to reduce the time it takes to complete their online shop. Results: awaiting

Finding North is collective of creative communications experts in the field of communication strategy and delivery, both external and internal. From Branding, Advertising, PR and Publishing through to personal/team dynamics and performance. Roles included: Strategy development, defining business needs, business plans, marketing, presenting financial trajectories, information management, web copy, web development, market research, client meetings. building and developing client websites, problem solving, brainstorming, social media management.

Analysed data to generate deep consumer insights and understand needs, behaviours and value. The information is analysed to engage customers in timely, relevant and highly personalised advice. The proprietry suite of software covers; data management, data mining, campaign management, content management and communications delivery (across all channels). This supports low cost per contact, high volume, multi-channel, real time communication programmes capable of delivering a high quality, brand-enhancing consumer experience. Solutions are hi-tech and hi-touch and people are an important element of the communications mix. Our contact centre recently won 'Best call Centre Campaign' at the Connect Awards and 'Sales Support Team of the Year' at the National Sales Awards. Tasks included in the PPC Department: Market Research, Analysed Information from databases to learn market trends.Wrote Daily & Weekly Reports from the information. Created Adverts, Updated Databases, Updated Campaigns.

* Volunteered to serve in Artillery Brigade. * Overcame many obstacles including language barriers & fatigue, * Worked in turmoil environments and flourished to develop key skills in areas of teamwork, discipline, time management, decision making and responsibility despite the turmoil conditions. * My Skills developed to the highest levels in areas of leadership, motivation, teamwork, work-rate, commitment and passion that can be transferred to future situations within the workforce.

Operation Manager Ensuring the day-to-day operations run smoothly by deploying effective methods so that the company’s resources are maximised and that the company remains super competitive. Main responsibilities include: Logistics of setting up new vendors, ensuring menu’s and manuals are up to date, preparing and planning inventories, overseeing supervision of employees. Preparing and managing marketing campaigns. Harnessing an environment to encourage team work, creativity and energy through good communication, humour and constant problem solving skills by thinking quickly on my feet. My other hats include: Marketing - Market Research, Competitive Analysis, SWOT. Account Management - Liaison with clients post installation.

Helped organise and attract students to participate in local and national events Helped organise great events with student Chaplains Increased Membership

* lead user centric products to deliver: * mobile responsive website * improved app ratings for Android and iOS (from 2.5 to 4+ stars) * delivered new white label energy communities * improved meter readings validation and feedback to customers * Instant account creation for new customers * option for renewing customers to donate to an OVO's charity * updating core communication and marketing preferences to increase customer engagement * improved login conversion rates * Apple iWatch app * first in the energy sector! * mixpanel metrics to track customer journey * A/B testing and heatmapping analytics * through: * user testing and validation * design workshops * stakeholder management and update * clear roadmap and updates * deep dives * sprint ceremonies * A/B testing

* Using a user-centric approach to iterate on the Clubcard online customer journey, to work on: * new personalised partner recommendations * new personalised account information * improved navigation * improving the product pages * improving the product listing features * new FAQ section * updating fraud/security rules through: * user testing and validation * analytics and metric insights * running problem sessions with key stakeholders * stakeholder management and update * clear roadmap and updates * deep dives * sprint ceremonies * A/B testing

The BSc/MSci Information Management for Business programme is structured to provide a fully comprehensive coverage of IT, business, operations and project management, leadership and enterprise. more information at: http://www.ucl.ac.uk/msi/study/imb/why Activities and Societies: Ambassador of Jewish Students