Simbarashe Honye

Customer Service Representative @ Frampol Africa

About

I am a confident, reliable, versatile and mature individual . I am also an enthusiastic, creative team player, with strong problem solving and organization skills.. My objectives is to acquire every knoweledge at my disposal whenever opportunities arises .

Country

City

Zimbabwe

Industry

Information Technology & Services

Skill

Microsoft Office, Customer Service, Management, Microsoft Excel, Public Speaking, Research, Leadership, Microsoft Word, Microsoft PowerPoint, Strategic Planning, Team Building, Sales Operations, Social Media, Cloud Computing, Software Deployment, Office 365, Software as a Service (SaaS), Software Installation, Technical Support, Network Administration

Experience

Customer Service Representative

Frampol Africa

2017-1 - Present · 9 yrs 9 mos

Harare

Customer care services. Onsite and remote technical support. Up to date knowledge of computer operating systems as well as computer hardware systems and components. Webroot Antivirus Software installation, configuration and management. Microsoft Office 365 administration and management. Webmail email user support. Active Directory management. Manage all systems backup using Databank, ensuring availability of backups in case of a disaster. Assisting clients with diagnosis of software and hardware issues as well as their concerns. Troubleshooting all network connection problems and solving them. Terrific knowledge of application and update rollouts.