Silvia Xie

• Serve as the service owner for one of Geek+'s largest global key accounts, managing service delivery across multiple warehouse sites and ensuring SLA compliance. • Coordinate with engineering, product and R&D teams to resolve on-site technical issues. • Plan and execute change requests. • Manage spare parts inventory and logistics to ensure rapid hardware replacement and minimize downtime. • Organize service review meetings and provide issue analysis reports, tracking issue resolution. • Execute large-scale system upgrades at client sites.

• Deliver end-to-end hardware implementation and commissioning of warehouse logistics robot systems, including robot configuration, PLC-based safety solution testing and DoC preparation. • Supervise project execution with partners, ensuring safety, quality, and on-time delivery across Spain and the UK. • Provide on-site technical support and training. • Handle service tickets and warranty requests across Spain, Italy, UK, US, and Canada, performing hardware troubleshooting. • Maintain close communication with R&D teams and customers, ensuring timely issue resolution and continuous system improvement.

• Conduct training sessions for agents including robot functionalities, installation, and maintenance. • Provide pre and post-sales technical support. • Develop customized solutions for KA clients or complex installation scenarios. • Offer feedback and report issues to the R&D team to ensure continuous optimization of product performance. • Manage robot technical services in the Iberian Peninsula region, overseeing support and solutions for the specified area. Pudu Robotics is a worldwide-leading robotics company dedicated to the design, R&D, production and sales of comercial service robots. Our products have been exported to more than 60 countries and regions, covering more than 600 cities around the world and are widely used in restaurants, hospitals, schools, office buildings, government halls, etc. We've got multiple awards such as Reddot and applied for more than 600 core patents worldwide. Our vision is to become the world's strongest comercial service robot company.

• Instruct Chinese language courses. • Host cultural events, including activities like Confucius Institute Day. • Mentored and coached the student who emerged as the Spanish champion in the 20th Chinese Bridge. • Chinese Proficiency Competition for Foreign College Students.

• Proficient in self-media account operation, including content planning, video editing, and user data analysis. • Served as an Overseas Cultural Experience Officer. • Achieved nearly 2 million platform exposures and 230,000 views within a month. ByteDance is an Internet company based in Beijing. Its products include Toutiao, volcano video and Tiktok. As of 2018, ByteDance's monthly mobile application users exceeded 1 billion, with a valuation of $75 billion, surpassing Uber and becoming the world's most valuable startup.

• Taught Chinese for three academic years at I.E.S Padre Luis Coloma in Cádiz, Spain. • Coordinated cultural weeks and various New Year activities. • Developed teaching materials, adapted, translated, and published bilingual stories and books in Spanish and Chinese, including works featuring "Ratoncito Pérez." • Instructed the Spanish champion of the 11th Chinese Bridge—Chinese Proficiency Competition for Foreign Middle School Students.

• Expanded into the LATAM market, identifying potential business opportunities. • Cultivated and maintained collaborative relationships with clients to ensure satisfaction. • Analyzed target customer profiles to understand and address their specific needs. • Monitored market trends and conducted competitor analyses for informed decision-making.

• Research on the pragmatics of Spanish, English, Japanese, Greek, Italian, and French. • Master's thesis: A comparative study of the metaphorical semantics of "face" in Chinese and Spanish.

4 year University degree in spanish Language and Literature, Spanish (first foreign language) and English(second foreign language).