Silvana Prates Amaral

• Overseeing a cross-functional team of Scrum Masters, Project Managers, Business Analysts, and Testers. • Ensuring high performance in service-related processes while driving continuous improvement initiatives. • Assessing team member performance and identifying training and development needs. • Allocating resources and assigning workloads in alignment with project delivery requirements. • Leading the service delivery team, resolving conflicts, and ensuring efficient execution of processes and tasks. • Gaining in-depth understanding of projects to effectively manage and enhance service delivery. • Taking ownership of service delivery outcomes, ensuring customer satisfaction, and anticipating future demands. • Analyzing both internal and third-party processes to develop strategies for optimizing service delivery, with a focus on projects involving Data Lake, Cloud platforms (AWS, Azure, GCP), and Business Intelligence tools (QlikView, Qlik Sense, Mashup, Tableau, Power BI).

• Responsible for managing and developing Scrum Masters, Project Managers, Product Owners, Business Analysts, and Testers. • Ensures seamless project delivery to clients, meeting deadlines, budget constraints, and profit margins. • Reviews commercial proposals, project plans, and scopes with the team to ensure alignment on tasks and delivery timelines. • Maintains high performance standards in service-related processes and implements continuous improvement initiatives. • Evaluates team performance and identifies training and development needs. Manages resource allocation and workload distribution in line with project delivery requirements. • Introduces and trains teams in Agile, Scrum, and Waterfall methodologies, as well as project management tools such as Microsoft Project, Jira, Confluence, and Trello. • Leads the service delivery team, resolves conflicts, and ensures efficient execution of processes and tasks. • Develops in-depth understanding of projects to better define and support the scope of service delivery. • Takes full ownership of service delivery performance, ensuring customer satisfaction and anticipating future needs. • Supports the pre-sales team by reviewing proposals and client presentations, focusing on technical and delivery aspects of solutions. • Analyzes both third-party and internal processes to design and implement strategies for optimizing service delivery across Data Lake, Cloud (AWS, Azure, GCP), and Business Intelligence platforms (QlikView, Qlik Sense, Mashup, Tableau, Power BI).

• Senior Scrum Master for global projects, responsible for initiating projects from the ground up, onboarding team members, and collaborating closely with the Product Owner to define and refine use cases. • Running a global project in Salesforce CRM project for Sales, Digital and Clinical Trial management. • Leading meetings and Scrum ceremonies with a fully remote, globally distributed team. • Managing a Global CRM project focused on both commercial operations and clinical trial management. • Utilizing Jira to track sprints, Smartsheet and Trello for team action items and task management. • Leading and coordinating remote team members across multiple countries, including the US, Canada, UK, Spain (Madrid), Poland, India, and Belgium

Scrum Master for Global Projects, leading Scrum ceremonies with both in-person and remote teams worldwide: • Facilitated Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. • Collaborated closely with the Product Owner to refine upcoming sprints and maintain the backlog in alignment with business requirements and the Product Roadmap. • Utilized Kanban boards to manage all project activities—such as data integration and ingestion, dashboard development, and UAT—through the DevOps toolchain. • Led the successful implementation of several key projects, including: 1. Data Lake: Aggregated data from over 20 countries into a centralized data lake, providing a single source of truth, standardized data formats, and enhanced security. 2. B2B Digital Transformation: Integrated sales data across multiple countries and developed dashboards to monitor sales and promotional performance. 3. Budweiser World Cup: Created dashboards to track social media KPIs during the World Cup, pulling data from Facebook, Instagram, Google Ads, Twitter, Snapchat, and social listening tools like Crimson. This project was deployed in 17 countries.

Over one year of international experience living in London (UK) and Cork (Ireland), immersing in diverse cultures and enhancing English language proficiency.

• Led the coordination of a strategic project to establish a Brazilian Research & Development site in Canada, including the development of a comprehensive business plan to secure funding. Successfully obtained government approval and secured CAD 2.8 million through a Canadian business funding program. • Designed a detailed five-year roadmap for the new R&D facility by conducting in-depth analysis of product development timelines, resource allocation, and associated costs across the innovation pipeline. This encompassed medicine formulation, laboratory and stability testing, drug dossier preparation, pre-clinical and clinical trials, and market launch strategies. • Conducted pharmaceutical market analysis using IQVIA and Close up Analytics, evaluating key performance indicators such as sales volume, revenue, sell-in and sell-out metrics, average pricing, and medical prescriptions. The analysis covered multiple regions, including Brazil, North America, and Europe, segmented by pharmaceutical class and molecule

Project Management and Process Improvement in a Hybrid Environment (Waterfall and Agile) • Lead project execution to drive process enhancements and cost savings across the organization (ZBB methodology). •Identify and resolve project impediments and challenges to ensure timely delivery. • Facilitate daily stand-up meetings and prepare comprehensive status reports for senior leadership. Served as Project Manager for a Zero-Based Budgeting (ZBB) initiative focused on third-party service expenses, achieving cost savings of USD 1.6 million. This multi-year project involved coordinating a cross-functional team of over 30 employees and consultants. • Managed Business Intelligence efforts by gathering departmental requirements, integrating data, and implementing enterprise-wide dashboards covering Finance (P&L), Procurement, Supply Chain, Manufacturing, HR, Legal, and Strategic Planning KPIs. * Applied Design Thinking methodologies to thoroughly understand business needs and challenges, resulting in the delivery of optimized solutions. • Collaborated closely with the Coca-Cola Atlanta team on the successful implementation of SAP GRC. • Provided leadership and mentorship to a team of 4 direct reports and 10 third-party consultants, fostering professional development and high performance.

• Led strategy development in collaboration with McKinsey consultants, facilitating workshops with the executive team, conducting interviews with key employees, preparing long-term scenarios, and developing a strategic map leveraging the Balanced Scorecard methodology to align projects with the company’s long-term vision. • Successfully implemented the Balanced Scorecard framework at the corporate headquarters and cascaded it across 14 manufacturing facilities, 7 distribution centers, and 8 commercial offices throughout Brazil. This initiative was recognized with the Hall of Fame Award in the USA by Kaplan and Norton, the creators of the Balanced Scorecard. • Ensured alignment between strategic objectives and operational execution by integrating Balanced Scorecard principles with Total Productive Maintenance (TPM) practices. • Served as a key user for two strategic platforms designed to support the development of strategic maps and KPIs: Business Objects (SAP) and SSM (SAP). • Contributed to the Competitive Intelligence process by gathering and analyzing industry competitor data, assessing the implications of findings on the company’s short- and medium-term strategies.

Estratégia | Produtividade e Gestão do Tempo | Aprendizagem | Adaptabilidade | Resiliência | Inteligência Emocional | Autonomia | Curadoria.

Califórnia -USA

MBA em Inteligência Artificial Aplicada a Negócios