Silvana Fernandes

- Manage the full scope of regional People Operations services for UK and Portugal; - Working with and supporting the teams in the other entities belonging to the Zühlke Technology Group AG; - Ensure efficient on/offboarding activities as well as lifecycle activities, such as job changes, promotions, change of working hours and absences; - Ensure issuing of working contracts, change of contracts, references, certificates and various other letters; - Prepare and check the Payroll before sending it to external partner; - Compensation and benefits administration; - Answer employee queries and provide advice in any employee lifecycle topics; - Continuous process improvement, harmonization and digitalization; - Support in implementing and improving Workday as the main HR database; - Working with the employee’s data systems (Workday, SAP and internal software) - processing personal data.

- Support Europe and Africa payroll teams with: Workday payroll reports extraction and analysis; ServiceNow tickets replies and other payroll related tasks; - Support with Excel files for processes automation and improvement; - Support with payroll data analysis in Excel; - Payroll trainings to new hires (Workday, ServiceNow); - Work closely with HR IT team to analyse and solve Workday reports issues; - Team projects management

- Time card management (Kronos software) for correct salary processing such as insertion of paycodes (Vacation, absence, sick leave) on employees' timecard for payroll; - Continuous contact with stakeholders (managers, employees) to ensure correct salary processing and accurate coverage in schedules, according to needs; - Payroll processing (administrative tasks), such as recruitment, change of employee's contracts terms, terminations, insurance and work accidents communication; - Analysis (in Excel) of hours budget available for each department to manage recruitment and contract renewals; - Analysis of sales/customer forecast and scheduling (Excel and Kronos software) for all national units, according to business needs; - Ensure that each employee's digital process is up to date (Sharepoint folders); - Ensure standardization of processes and procedures.

- Recording and tracking of complaints; - Customer response and process resolution; - Data base maintenance (intern software - SAMS); - Reply to legal institutions (ASAE, Direcção Geral do Consumidor); - Analysys and preparation of reports (Excel) over written complaints statistics; - Implementation of transition process to digital written complaints.

- Custommer support and cashline operations.

- Customer support when buying home appliances; - Stock replacement and inventory.

- Customer support and cashline operations; - Stock replacement and inventory.

- Labor law (labor code and civil code); - Human Resources administration in public and private sector; - Social psychology and labor sociology; - Organizational behavior; - Performance evaluation; - Data analysis (using SPSS and Python); - Economics, accountancy and finance; - Health, safety and ergonomics at work.