Sigurjon Luthersson
Customer Success - Strategy & Operations @ The Access Group
About
I lead the operational strategy and execution for all customer success, supporting a diverse and dynamic portfolio of products and services. With over ten years of experience in senior operations roles, I have a proven track record of delivering results and driving transformation across sales, customer success and operational functions. My core competencies include strategy and planning, customer success, P&L management, operational efficiency, digitalization, process improvement, and cost reduction. I am also a certified Six Sigma Greenbelt and an ambassador for MARC, an initiative that promotes diversity and inclusion in the workplace. I am passionate about building and coaching high-performing teams, optimizing market share performance, and creating value for our customers and stakeholders.
Switzerland
Zurich
Information Technology & Services
Operations Management, Strategy, Management, Solution Selling, Leadership, EMEA, Sales Enablement, Team Management, Go-to-market Strategy, Partner Management, Cloud Computing, Enterprise Software, Business Alliances, SaaS, Business Process Improvement, Channel Partners, Sales, Sales Process, Salesforce.com, Business Development
Experience
Customer Success - Strategy & Operations
The Access Group
London Area, United Kingdom
The Access Group is one of the leading providers of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.
Vice President Global Revenue Operations
OpenText
Vice President Global Support Operations
Micro Focus
London Area, United Kingdom
I led a 500-member sales support operations team globally, supporting all revenue streams (license, cloud, maintenance). My responsibilities included defining the operational strategy and overseeing transformation projects, deal desk, planning, compensation, analytics, order management, and performance management.
Sr. Director Global Operations
Micro Focus
London Area, United Kingdom
Sr. Director Sales Operations - Global
Dell Technologies
Zürich Area, Switzerland
Developed and led a global organization with 350+ employees devoted to customer advocacy that develops and executes a comprehensive customer experience strategy to drive higher revenue, margin and better customer loyalty/success. Customer Success - Proactive customer management for more than 1200+ large customer generating revenue of $8bn+ annually. Proposal Management - Proposal & negotiation management for large tenders & strategic pursuit “must win” acquisition accounts from key competitors.
Director Channel Operations - EMEA
Dell Technologies
Zürich Area, Switzerland
Led the European implementation of Dell's new Channel and Distribution operations strategy • Co-developed and implemented the operational capabilities to support Dell’s fast growing EMEA channel & distribution business (40%+ growth year on year)
Director Sales Operations Client and Enterprise business units - EMEA
Dell Technologies
London, United Kingdom
EMEA lead for sales operations for Client and Enterprise business units (storage, servers, networking, notebooks and desktops) • Refined the sales management processes, including key performance indicators, pipeline management, account and territory planning
Director Services Sales - EMEA
Dell Technologies
London, United Kingdom
Developed the strategy and business case to establish Dell’s first dedicated support services sales team in EMEA • Directed Dell’s EMEA services business with revenue of over US$800m in annual sales • Obtained funding, created and implemented new services sales organisation in EMEA • Hired and lead a team of 100+ sales professionals in 17 countries • Grew services revenue 30%+ annually
Manager Services Sales - Regional & Emerging Business
Dell Technologies
London, United Kingdom
Responsible for services sales and marketing in Middle East, Africa, Switzerland, Ireland, Greece, Finland, Poland and Czech Republic
Manager Services Marketing - EMEA
Dell Technologies
London, United Kingdom
Led services marketing programs across EMEA • Managed Product Portfolio: Support services, Asset recovery, Accidental damage & Installation services • Developed marketing strategy and campaigns across all channels and markets, in addition to overseeing marketing execution & implementation plans
EMEA Strategic Relationship Manager
BMC Software
London, United Kingdom
• Business Development Manager – Open Systems Group
Marketing Manager
Unisys
London, United Kingdom
• Alliance Manager Cisco Systems • Business Development Manager
Education
University of Cambridge
Judge Business School
Háskóli Íslands
Business Cand.Oecon, marketing major, University of Iceland, Reykjavik, Iceland
2004 Green belt Six Sigma – BPI (Business Process Improvement) DELL
Sigurjon Luthersson's Contact Information
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