Siew Ping Chin

Senior Software Engineer

About

I am a responsible, dedicated, and willing to learn individual.17+ years of experience across Maersk - LF Logistics – IDS Logistics providing internal support for Warehouse Management Systems (WMS) across global logistics operations, ensuring high system availability. I am a responsible and dedicated professional with strong ownership of my work and a deep understanding of mission-critical logistics systems.I bring professional troubleshooting skills, with a structured approach to root-cause analysis and effective problem resolution. I do not only focus on fixing issues but also implement long-term solutions to prevent problems from recurring, ensuring system stability and operational continuity.I am also someone who enjoys sharing knowledge and mentoring others, actively contributing through technical guidance and user training. This combination of experience, accountability, and collaboration is what allows me to deliver consistent value to the organization.

Country

Malaysia

City

Selangor

Industry

Logistics & Supply Chain

Skill

Quality Assurance Testing, Java, HTML, Desktop / PC Troubleshooting, Microsoft Office, Team Management, SQL Server Management Studio, PowerBuilder, EXCEED/SCE WMS Application Support (L1/L2)

Experience

Senior Software Engineer

Maersk Contract Logistics - MCL (Malaysia)

2022-9 - 2025-12 · 3 yrs 4 mos

Shah Alam

Maersk acquired LF Logistics in 2022. Standardized L1/L2 Help Desk operations across APA, EUR, and IMEA regions, supporting enterprise application including the EXCEED/SCE Warehouse Management System. Reduced recurring WMS incidents, resolved complex WMS issues end to end, including manual script fixes, system errors, and recurring defects. Drove continuous improvement through Change Requests (CRs), enhancing system stability and support efficiency.

Senior Manager Applications Support

LF Logistics Services (M) Sdn. Bhd.

2014-1 - 2022-8 · 8 yrs 8 mos

Shah Alam

Standardized L1/L2 Help Desk operations across APA region, supporting enterprise application including the EXCEED/SCE Warehouse Management System. Reduced recurring WMS incidents, resolved complex WMS issues end to end, including manual script fixes, system errors, and recurring defects. Improved operational efficiency and reliability by driving process improvements, incident prevention, and system enhancements via Change Requests (CRs). Demonstrated strength in Quality Assurance processes, including test case design, data validation, regression testing, and defect tracking to ensure system accuracy, performance, and reliability.

Supervisor II - Business Application

IDS Logistics Services (M) Sdn. Bhd.

2008-8 - 2013-12 · 5 yrs 5 mos

Shah Alam

LF Logistics acquired IDS Logistics in 2013 | Standardized L1/L2 Help Desk operations across APA region, supporting enterprise application including the EXCEED Warehouse Management System. Reduced recurring WMS incidents, resolved complex WMS issues end to end, including manual script fixes, system errors, and recurring defects. Improved operational efficiency and reliability by driving process improvements, incident prevention, and system enhancements via Change Requests (CRs).

Computer Teacher

Kuen Cheng Girls’ High School

2002-1 - 2008-7 · 6 yrs 7 mos

Federal Territory of Kuala Lumpur, Malaysia

Delivered computer courses, including the Cambridge ICT Starters for Junior 1 and 2 students. Taught Microsoft Office and Logo programming to build essential digital and problem-solving skills. Conducted computer theory and CCA Diploma for Senior 1 and 2 students. Provided system and technical support for computer laboratories, ensuring smooth daily operations.