Sierra Dickson, SPC, SSM

Program Analyst @ J P Systems, Inc.

About

Healthcare programs run on operational infrastructure. Governance frameworks, delivery pipelines, compliance documentation, and reporting systems are what keep complex initiatives on track. That infrastructure is what I build and maintain. In my current role, I provide support as a program analyst and CLIN Lead, managing deliverables, maintaining compliance standards, and keeping multi-workstream programs running on schedule. I hold SAFe Practice Consultant (SPC) and Scrum Master (SSM) certifications and have spent +5 years writing policy and process documentation. I also offer policy documentation and employee handbook writing services for small businesses and startups that do not have a dedicated HR department. Before moving into federal healthcare IT, I researched and wrote employee handbooks for startup companies as part of an operations role. That background, combined with my federal compliance and documentation experience, is what I bring to small business clients. If you are a small business owner operating without written HR policies, growing fast and onboarding your first real team, or working with an outdated handbook that no longer reflects how your business actually runs, I can help you build documentation that protects your business and sets clear expectations for your people. Services include new employee handbooks, handbook reviews and updates, and HR policy consulting. Based in Coeur d'Alene, Idaho. Available for remote engagements.

Country

United States

City

Coeur d'Alene

Industry

Information Technology & Services

Skill

Employee Handbooks, Program Management, Agile Methodologies, Healthcare Information Technology (HIT), Stakeholder Management, Federal Contracting, Executive Reporting, Electronic Health Records (EHR), Deliverable Management, Continuous Process Improvement, Cross-functional Coordination, Scaled Agile Framework, Scrum, SAFe Practice Consultant (SPC), Lean Thinking, U.S. Health Insurance Portability and Accountability Act (HIPAA), Section 508 Compliance, Jira, Kanban, SharePoint

Experience

Program Analyst

J P Systems, Inc.

2022-10 - Present · 4 yrs

Idaho, United States

Serve as program governance and CLIN Lead for federal healthcare IT programs under a large IDIQ contract; coordinating clinical informatics workstreams across internal, client, and subcontractor stakeholders Help manage a multi-stage deliverable compliance pipeline tracking high-volume monthly outputs from technical submission through quality review, contracts, and final client delivery Developed RACI frameworks and governance structures for concurrent programs; including stepping in as operational lead following a staffing transition, managing delivery accountability across multiple subcontractor teams Built executive-level reporting dashboards tracking program performance and deliverable metrics across clinical informatics workstreams. Proactively built a documentation tracking tool adopted by executive leadership and integrated into the enterprise Quality Management System for audit readiness and quality reporting Identified a policy change affecting onboarding and redesigned the access provisioning workflow; eliminating multi-week delays for incoming personnel Designed and delivered SAFe Essentials training for multidisciplinary clinical informatics teams -recognized by leadership for effectiveness; selected for Product Owner development

Account Manager

Green Hat Web Solutions

2025-3 - 2025-9 · 7 mos

Managed 10–15 concurrent client initiatives across diverse industries, serving as primary liaison between technical delivery teams and non-technical stakeholders Created and managed project tickets; translating client requests into structured work items, estimating effort, and organizing backlog by priority and budget allocation for sprint execution Tracked project spend against client budget allocations, monitored burn rates, and reviewed invoices monthly for billing accuracy Conducted QA validation prior to production releases to confirm deliverables met client specifications before deployment

Senior Client Operations Manager

Synchrony, LLC.

2021-9 - 2022-11 · 1 yr 3 mos

Colorado, United States

Researched and wrote employee handbooks for clients as part of operations support work across healthcare, insurance, and engineering sectors Managed recruiting operations across healthcare, insurance, and engineering clients; managing high-volume candidate pipelines while aligning hiring initiatives with workforce planning priorities Built firm-wide operational tools including a client hour allocation system and standardized reporting templates Developed a content planning framework for social media management Supervised and helped developed staff while training project managers on program processes and operational standards Monitored recruiting program spend across client budgets; organizing invoices and delivering spending reports to leadership and clients