Sienna Coate Thompson

• Supported end-to-end recruitment processes, enhancing candidate experience through effective communication. • Conducted candidate screenings and coordinated interviews, ensuring smooth operations. • Managed candidate data and maintained accurate records, facilitating efficient recruitment workflows. • Developed strong organisational and communication skills while handling high volumes of enquiries with professionalism.

• Ensuring exceptional guest experiences in luxury chalets, with weekly rates for groups of up to 16 paid in excess of $200,000 AUD. • Built strong relationships with high-profile clientele through professionalism and personalized service. • Maintained the highest standards of hospitality and operations, demonstrating excellent leadership and attention to detail.

• Assisted in managing daily operations of an 85-seat restaurant, leading a team of over 25 staff. • Oversaw staffing, training, and performance management to foster a motivated team culture. • Maintained operational efficiency through stock management and regular inventory checks, while monitoring revenue targets and controlling labour costs. • Built strong rapport with guests, providing exceptional service and resolving concerns professionally.

• Managed daily operations of a busy café, ensuring efficient service and customer satisfaction. • Oversaw rostering, stock control, and staff management to maintain a productive team culture. • Controlled wages and food costs while aligning with business targets without compromising service quality • Developed strong relationships with regular customers, fostering a welcoming community atmosphere.

• Organisational Psychology: Applied theory and research to workplace issues, critically analysed evidence, and developed consultancy-style reports with evidence-based recommendations. • Human Resources Knowledge: Studied HR policies and procedures, including recruitment, onboarding, learning and development, and organisational change. • Psychological Assessment: Gained knowledge of personality and aptitude testing, personnel selection methods, and their role in shaping workplace culture. • Research & Analysis: Completed multiple statistics-based courses, developing strong skills in data analysis, accuracy, and attention to detail. • Professional Communication: Strengthened written and verbal communication through academic projects, presentations, and consultancy-style assignments. • Problem-Solving & Critical Thinking: Integrated psychological frameworks with practical scenarios to propose effective workplace solutions.