Sidi Sun
Customer Experience Analytics | Voice of the Customer @ Chime
About
Customer insights | voice of the customer
United States
San Francisco Bay Area
Computer Software
Customer Satisfaction, Customer Loyalty, SQL, Tableau, NPS, Microsoft Excel, Data Analysis, Business Analysis, Net Promoter Score, Microsoft Word, Microsoft Office, Microsoft PowerPoint, Clarabridge, Voice of the Customer Analysis, Customer Experience Analysis, Customer Insight, CSAT
Experience
Customer Experience Analytics | Voice of the Customer
Chime
Manage a high-performing team driving customer obsession through advanced analytics and reporting, VoC (NPS, CSAT), and AI. I leverage both internal and external analytics tools and AI solutions to analyze customer service experience, customer feedback & sentiment, product journeys, and competitor insights. Connecting the dots to drive strategic improvements for overall customer experience and smarter decisions across customer and product experiences. Recognized as Chime Be Member Obsessed Award winner, Customer Experience Luminary, and multi-year Hackathon champion for building innovative solutions that elevate the customer experience.
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Education
UC Santa Barbara
Economics
Sidi Sun's Contact Information
Phone
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