Siddhesh Kadam

As a Customer Service and Logistics Operator at Mayborn Group, I manage customer interactions, ensure smooth order processing, and provide support across supply chain and logistics operations. I focus on delivering an exceptional customer experience, resolving inquiries efficiently, and collaborating with internal teams to enhance overall service quality. Key Responsibilities: Order Management & Fulfillment – Process orders accurately and efficiently, ensuring timely delivery. Customer Support & Issue Resolution – Handle inquiries and complaints across multiple channels to maintain high satisfaction. Logistics & Delivery Coordination – Track shipments, resolve delivery issues, and provide real-time updates. Distributor Orders & Sales Operations (DOSO) – Manage distributor logistics, coordinate with freight forwarders, prepare customs paperwork, arrange collections, and ensure on-time delivery. French Market Experience – Handle operations for France, ensuring customs compliance and smooth coordination with partners. Direct-to-Consumer (DTC) Project – TikTok Channel – Support a new DTC sales channel by monitoring stock, managing demand spikes, and ensuring timely fulfillment. Inventory & Product Availability Management – Monitor stock levels and collaborate internally to prevent shortages. CRM & Data Management – Maintain accurate records of customer interactions, orders, and returns. Process Improvement & Team Collaboration – Identify efficiency opportunities, optimize workflows, and support best practices.

In my role as Food and Beverage Supervisor, I am responsible for overseeing the day-to-day operations of the food and beverage department, including the restaurant, bar, and events. My key responsibilities include: Leadership and Team Development: Supervising and mentoring team members to ensure exceptional service standards are maintained while fostering a collaborative and professional environment. Operations Management: Ensuring the smooth operation of all food and beverage services by implementing efficient processes, monitoring quality, and addressing any operational challenges promptly. Sales and Revenue Growth: Identifying and leveraging opportunities to maximize sales revenue and consistently exceed budgeted targets. Customer Experience Enhancement: Evaluating customer feedback and acting on it to continuously improve service quality, ensuring memorable guest experiences. Compliance and Standards: Maintaining health, safety, and hygiene standards, conducting audits, and adhering to company policies and brand standards. Training and Development: Organizing and delivering training sessions to develop team members' skills and enhance their performance. Collaboration: Coordinating with other departments to ensure seamless service delivery and alignment with overall hotel objectives. This role allows me to combine my passion for hospitality with my skills in operations, leadership, and customer service, contributing to the high standards and success of the AC Hotel by Marriott Birmingham.

• Providing excellent customer service by ensuring a smooth dining experience, coordinating with kitchen staff for accurate delivery, and maintaining a clean and tidy dining area. • Managed transactions, processing payments utilizing a POS system, maintained food hygiene standards, and worked with the F&B team to create specials and events for customer engagement. • Fostered positive customer relationship by providing attentive service, anticipating customer needs, ensuring a memorable dining experience. • Actively engaged with guest, addressing inquiries and resolving concerns promptly and courteously to uphold high standard of customer satisfaction and loyalty.

As a Sales Executive at a freight forwarding company, my role revolves around driving business growth through strategic sales initiatives and cultivating strong client relationships within the logistics and supply chain industry. I am dedicated to identifying and seizing new business opportunities, crafting compelling sales proposals, and negotiating profitable contracts that align with client needs and company objectives. By staying informed about market trends and competitor activities, I contribute insights to refine our sales strategies and enhance service offerings. Collaborating closely with internal teams, I ensure seamless service delivery and client satisfaction, consistently aiming to exceed expectations and drive sustainable business growth.