Sibel Dere

• Providing support to management across employee relations matters including but not limited to performance management, performance appraisal, redundancies and terminations; • End-to-end employee life cycle processing – including advertising, resume screening, phone screening, interviewing, creating offers, induction, termination and processing termination payments. • Payroll – Telstra SNP Monitoring work with an outsourced payroll provider. Complete ownership of fortnightly pay checks, process and close. This includes liaising with Finance to ensure monthly and EOY reporting is finalised and reconciled; • Time and Attendance – ADP Real Time is a 24/7 automated timesheet system. Involvement in all aspects of the system including, roster (schedule) creations, award and EBA interpretation, timesheet review and approval for payroll processing; • Maintaining and reporting on employee recognition; • Responsible for the reporting and submission of the yearly Workplace Gender Equality Agency (WGEA)reporting; • Recruitment – Subject matter expert in Talent and Succession Planning. I am responsible for the implementation of the HRIS system and creating the careers page and selection process. • Consistent involvement with Telstra and their operating systems, policies and procedures. • Contribution to the business plan and understating relevant tasks to implement talent reviews, annual performance management and remuneration review and employee engagement planning. • Change Management – Supporting the business through organisation wide change. • Projects – Involved with the implementation of the foundations for HR related systems. This includes payroll, time and attendance, employee engagement, HRIS and employee recognition.

• Provide internal consulting services, to Stores (Franchisees, Administration Managers, Warehouse Managers), State Administration, Partnership Companies and Corporate Office Management on employment and industrial relations matters such as award and legislative requirements, recruitment and induction, traineeships, performance management, disciplinary action/counselling/written warnings, employee grievances and complaints, unfair dismissal, underpayment of wages, terminating employment, redundancy and leave provisions; • End-to-end onboarding – advertising, screening, phone screen, interviewing, offering and induction; • Collaborating and assisting project managers with organisation wide projects (Time and Attendance and Page Up); • Initiating and processing HR related accounts and invoices; • Maintaining information on the internal intranet; • Liaising with other recruitment organisations such as Seek, Career One, My Career, and Spot Jobs as well was local Universities and TAFE’s regarding recruitments needs; • Managing maternity, paternity and parental leave processes and queries; • Coordinating, planning and organising company’s patrol and HR functions such as the annual Corporate Christmas Party, Harmon Day and General Raffles; • NSW Return to Work Coordinator; • Assisting all stores and corporate office in lodging and processing workers compensation claims; • Assisting the HR team with the development, implementation, maintenance of human resource policies and procedures.

• Preparation of contract i.e. offers, secondments, maximum term contracts, completion of probation etc. • Manage maternity, paternity, and parental leave processes and queries; • Supporting the HR manager with ad hoc administration; • Preparation of employee movement reports as well as new starters reports; • Conducting exit interviews; • Liaison with internal and external stakeholders and suppliers; • Phone screen potential employees; • Coordinate and administrate departmental events including meeting agendas, minutes and reporting; • Initiating and processing HR related accounts and invoices; • Assist with planning, organisation and co-ordination of the company’s payroll and HR function; • Contribute to HR projects such as creating the new EA for call centre staff; • End to end processing of company’s payroll, including associated reporting; • Answering staff queries regarding payroll and human resources matters; • Administer probationary review periods; • Provide support in investigations for disciplinary and grievance procedures; • Assist the HR Officer with the development and maintenance of human resource policies and procedures;

• Delivering exceptional customer service • Learning about products and services so I was able to give the customer a better experience. • Effectively managing and resolving customer complaints. • Being entrusted with the responsibility of opening and closing the store • Stakeholder management (phone repair centres, management, colleagues) • Administration of contracts, store financials and essential paperwork.

• Delivering exceptional customer service • Learning about products and services so I was able to give the customer a better experience. • Effectively managing and resolving customer complaints. • Being entrusted with the responsibility of opening and closing the store

• Delivering exceptional customer service • Learning about products and services so I was able to give the customer a better experience. • Being entrusted with the responsibility of opening and closing the store

• Delivering exceptional customer service • Serving customers upon request