Siaw Lai Mun

-Reporting directly to the Director of Event Management and representing him as the immediate alternate to his responsibilities -Responsible for initiating verbal and written communication with customers as well as department within the hotel whilst outlining details. and specifics of events including but not limited to payment structure, room block management, food and beverage, public room rental, exhibition hall fees, incremental and master billing process. -Assisting the Director in managing daily operations of the department, customer conflict resolutions, interaction with Sales and Marketing including implementations of initiatives, forecasting as well as budgeting -Developing and monitoring team member performance evaluations including supervision, professional development, counseling, performance evaluations, processing recognition and rewards. -Preparation of reports, correspondence and analysis for group activity

• Responsible for the before and after event activities including onsite communications with clients to ensure smooth operation ensuring implementation and delivery of excellent service that is in tandem with the organization’s brand image • Responsible for a vast number of key corporate accounts and tour operator such as Schlumberger WTA Sdn Bhd, Panasonic Malaysia, Merck, Sharp &Dohme, National Oilwell Varco, Westerngeco, Europe Account, America Account, China Account, Discovery Overland, Asian Overland, Destination of the World, Mayflower, Reliance Travel, JTB, JTA, SMI Holiday, Sunrise Tour and Destination Asia. • Building good rapport with clients by maintaining a high degree of professionalism in upholding the Best-in-class image of the company to gain and maintain a long-term business relationship. • Proactively identify all aspects of event risk assessment and crisis management whilst planning strategies which includes, but not limited to, security for the event. • To communicate and work closely with the support team, such as Kitchen, Banquet, Florist, AV Department, Engineering Department, Food & Beverage Department and the Front Office Departments in order to ensure a successful execution of the event leading to gaining customer satisfaction and confidence throughout their stay and meeting • Exhibit professional customer service as well as problem resolution skills • Provide post event analysis via customer feedback and incorporate corrective actions through the learning curve experienced. • Attending Group meeting such as the Operation Meeting and Morning Department Briefing • Active involvement in the areas of coaching and developing subordinates by providing timely feedback and advice which aligns to the organizational culture and business goals • Conduct performance appraisal for staff on a consistent and timely basis by providing constructive feedback for both job related and self-development purposes.

-Reporting directly to the Director of Event Management -Responsible for an array of key corporate accounts and tour operator which includes Schlumberger WTA Sdn Bhd, Transocean Drilling Sdn Bhd, Panasonic Malaysia, Discovery Overland, Asian Overland, Destination of the World, Mayflower, Reliance Travel, JTB, JTA, SMI Holiday, Sunrise Tour and more -Successfully built very good relationship with clients ensuringthe maintenance of trust to the hotel resulting in having them returning with future opportunities. -Proactively update market information, provide new ideas and customer feedbacks to immediate superior -Liaising closely with the support team, such as Kitchen, Banquet, Florist, AV Department, Engineering Department, Food & Beverage Department, and the Front Office Departments in ensuring customer satisfaction kept to the least at expected levels if not beyond it. -Maintaining outstanding skills in attending and resolving shortfalls experienced by guest. -Attending Group meeting and Coordination Meeting, -Active involvement in the areas of coaching and developing subordinates by providing timely feedback and advice which is align with the organizational culture and business goals -Conduct performance appraisal for staff on a consistent and timely basis providing constructive feedback, for both job related and self-development purposes.

-Reporting directly to the Director of Event Management and respective managers. -Responsible for distributing Banquet Event Order to respective Department, emails correspondences and calls management on behalf of Managers -Preparation of daily, weekly and monthly report and distributing them to the respective department. -Preparation of daily meal arrangement and VIP arrival list. -Liaising closely with the support team, such as Kitchen, Banquet, Florist, AV Department, Engineering Department, Food & Beverage Department, and the Front Office Departments during preparation. -Preparation of nametags, materials, packages, gift bags, registration lists, seating cards and etc