Shyheim Smith

- Drive revenue growth by identifying new opportunities with key decision-makers and determining the appropriate approach for each designated customer. - Serve assigned customer accounts and expand transportation services by providing great service. - Manage the relationship between the customer and the company. - Create solutions based on customer needs. - Provide exceptional customer service, routinely going the extra mile to ensure customer satisfaction. - Assist with customer inquiries and problem resolution.

- Manage multiple shipments from booking to delivery - Provide valuable support for carriers throughout the shipment process to ensure an efficient delivery - Collaborate with management teams to resolve transit discrepancies that occur in real time - Liaise relationships between carriers and customers to ensure satisfaction for both parties

- Communicate with drivers, carriers, and brokers . - Schedule and monitor pick up and transit of shipments - Coordinate and examine supply chain operations for weekly reports - Ensure premises, assets and communications are used effectively regarding customers & staff - Utilize logistics IT to optimize shipping and transport procedures for key metrics and data management

-Supervised the placement of items inside accurate sized shipping materials. -Affixed labels to incoming merchandise from suppliers and determine the correct location for routing. -Inspected finished products for quality and adherence to customers’ specifications. -Resolved problem shipments by locating and acquiring missing items and labels needed to correct customer orders.

-Trained in installing the most innovative and high-quality solar photovoltaic system on the market. #2 in customer upsell in assisting equipment services -Performed all aspects of roofing installation mainly at residential sites. This included tear off, maintenance and repair as well as gutter repairs and installation. -Measured roof to the accurate calculated quantities of required materials. -Provided customer service when explaining solar photovoltaic systems.

-Assisted in the coordination of all aspects of strength and conditioning for a Division One Track & Field Program. -Managed the track and field recruitment process. -Managed department budget by facilitating equipment selection and nutritional supplement inventory. -Planned and supervised strength training sessions and conditioning

-Successfully received over 96% customer service rating in logged reviews -Protected establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies. -Served orders by picking up and delivering patrons' choices from bar and kitchen. -Advertised, marketed, and recommended menu items to ensure customer satisfaction. -Assisted manager in daily operations dealing with customer complaints creating alternative solutions and problem-solving as needed