Shyam Kumar

• Trained 500+ mid and senior-level executives - Delivered tailored training programs to over 500 executives, equipping them with advanced skills in Product Management, Strategy, Analytics, and Agile methodologies, empowering them to drive product innovation and operational efficiency. • Digital Transformation workshops for senior executives - Facilitated high-impact Digital Transformation workshops for senior executives through a IIM-Lucknow/ Emeritus program, providing strategic guidance on leveraging digital tools and technologies to enhance business growth and agility. • Data & Technology-Enabled Opportunities workshop for senior-level executives - Organized and led workshops focused on data-driven opportunities, offering senior executives actionable insights into how technology and data can be harnessed to unlock new business potential and competitive advantage. • Consistent 4.5+ out of 5.0 rating from participants Maintained exceptional feedback with an average rating of 4.5+ out of 5.0 in Product Management workshops, reflecting the effectiveness of the sessions and the value delivered to participants.

• Engineered a GenAI-based product that elevated sales lead quality by 40% - Designed and developed a generative AI solution that significantly improved the accuracy of lead qualification. This resulted in a 40% increase in the quality of sales leads, enhancing the efficiency of sales teams and boosting conversion rates. • Accelerated time to market by streamlining product delivery - Implemented streamlined processes and optimized workflows to reduce development cycles and speed up product delivery. This approach shortened the time to market, allowing the organization to respond faster to market demands and gain a competitive edge. • Secured 5+ new strategic partnerships to leverage synergies, winning and delivering comprehensive solutions - Forged over five strategic partnerships with key industry players, creating synergistic opportunities. These collaborations enabled the delivery of more comprehensive and integrated solutions, expanding market reach and enhancing value for clients. • Enhanced agribusiness operator revenue by 35% by improving crop selection and price prediction accuracy - Developed an advanced Machine Learning based solution that improved crop selection and price prediction accuracy. This innovation led to a 35% increase in revenue for agribusiness operators by optimizing yield and pricing strategies. • Boosted enterprise knowledge worker productivity by 55% via AI powered solution - Deployed an AI-powered productivity tool that streamlined knowledge acquisition and assimilation tasks with a companion data analysis module to harvest intelligence from enterprise knowledge. This resulted in a 55% increase in productivity among knowledge workers, allowing them to focus on higher-value activities and improve overall efficiency.

• Boosted supply chain performance by 30% on an average for customers - Led the design and implementation of an advanced SaaS platform, which optimized supply chain operations, improving efficiency by 30% on average for clients and driving measurable business outcomes. • Attained a 90% customer retention rate - Developed T-SCOPE (Tailored Stakeholder Centric Optimization Proactive Engagement) framework for purpose-built mapping and engagement of stakeholders, which helped deepen customer relationships, resulting in an impressive 90% retention rate and boosting long-term customer loyalty. • Drove 150% year-over-year growth - Introduced a metrics-driven approach to track business value and outcomes, creating accountability across teams and delivering a 150% year-over-year growth in both revenue and operational efficiency. • Established global presence - Built and scaled consulting and delivery teams, establishing a strong global presence that enhanced service delivery capabilities and expanded the organization’s market reach. • Accelerated time-to-market by 40% - Deployed agile and DevOps methodologies, reducing development cycles and accelerating time-to-market by 40%, significantly improving product release efficiency and responsiveness to market changes. • Ensured sustainable profitability - Implemented rigorous P&L management processes that maintained cost control and delivery discipline, safeguarding margins and ensuring consistent, sustainable profitability across the organization.

• Enhanced solution delivery efficiency by 40% - Reorganized the workforce into specialized capability centers, streamlining operations and fostering greater collaboration between teams, which led to a 40% increase in delivery efficiency and a reduction in bench strength. • Drove a 65% annual run rate growth - Implemented targeted stakeholder mapping and engagement strategies that strengthened client relationships, resulting in a significant 65% increase in annual run rate growth across key customer accounts. • Improved customer satisfaction by 50% - Spearheaded cross-functional collaboration and project management, ensuring the timely delivery of intricate projects, which in turn boosted customer satisfaction ratings by 50%. • Increased revenue by 45% - Introduced innovative pricing models and tailored upselling strategies, driving a 45% increase in revenue while enhancing client value perception and satisfaction.

• Positive turnaround of customer account portfolio - Revitalized underperforming customer accounts in Central Europe by implementing strategic process improvements, resulting in a remarkable turnaround from negative margins to a 25% positive operating margin within half a year. • Achieved 30% topline growth - Drove 30% topline growth by spearheading an aggressive market expansion in Latin America, identifying and seizing key opportunities to enhance the customer base and revenue streams. • Successful multi-country SAP rollout - Led a complex SAP rollout spanning 14 countries across Europe, ensuring seamless coordination between vendors and overcoming country-specific challenges to deliver the project on time and within budget. • Boosted annual recurring revenue (ARR) by 40% - Increased ARR by 40% by introducing variable pricing models and offering tailored value-added services that met the evolving needs of enterprise clients, fostering stronger long-term relationships. • Improved Net Promoter Score by 35% - Implemented an elaborate CSAT program with systematic follow up on corrective actions that enhanced client engagement and satisfaction. This helped boost Net Promoter Score (NPS) by 35 points and 60% improvement in contract renewals.

• Secured 60% topline growth by product repositioning - Revitalized a declining product by strategically repositioning it in the market, focusing on untapped segments and new value propositions, which resulted in a 60% increase in topline growth. • Boosted product adoption by 45% - Enhanced product adoption by 45% through the development of an intuitive interface that simplified the management of complex knowledge structures, making the tool more accessible and efficient for enterprise users.

• Planned and managed software development/ implementation for the financial systems group and administrative support services unit requirements • Planned, scheduled, and tracked project timelines and milestones using appropriate tools