Shubhdeep Bhatia

• Hands-on experience in a dynamic HR environment. • Exposure to HR processes, from recruitment to policy development. • Opportunity to learn from experienced HR professionals and gain valuable insights into the field. • A supportive and inclusive work environment with mentorship opportunities. If you're looking to build your career in HR and gain practical experience in policy-making.

Recruitment & Hiring: Writing job descriptions, advertising roles, screening candidates, interviewing, background checks, and onboarding new hires. Training & Development: Creating programs for skill enhancement, professional growth, and career development. Performance Management: Establishing evaluation frameworks, conducting reviews, and addressing performance issues. Compensation & Benefits: Managing payroll, benefits administration (pensions, health), and salary negotiations. Employee Relations: Handling disciplinary actions, grievances, fostering positive environments, and resolving conflicts. Policy & Compliance: Developing, implementing, and ensuring adherence to workplace policies and labor laws. Culture & Engagement: Promoting company values, ensuring diversity, equity, and inclusion, and boosting employee morale and retention. Data & Records: Maintaining accurate employee records (attendance, EEO data) and HR information systems.

Handling Customer Inquiries: Addressing customer questions, concerns, and complaints through various communication channels. Providing Information: Offering accurate and helpful information about products, services, and company policies. Resolving Issues: Troubleshooting technical problems, guiding customers through processes, and finding solutions to their issues. Building Relationships: Maintaining positive customer interactions, providing empathetic support, and fostering customer loyalty. Maintaining Records: Keeping accurate records of customer interactions, inquiries, and resolutions in CRM systems. Collaboration: Working with other teams within the organization to ensure efficient issue resolution.

Provided general information and inquiries to all callers and is familiar with all Resort services, hours of operation. Up-selling, when appropriate, by informing customers of additional services. Responsible for actually booking the reservation and Selling

Attend to guests' requests to book rooms or events at the hotel. Check on the internal booking system and make the booking for the guest. Register guests on a daily basis, checking them into single, double or suits according to their room request. Helping plan travel itineraries by suggesting local tourist attractions and places of interest