shruti dixit

business development manager

About

Manager - Business Development at BioQuest Solutions Pvt Ltd

Country

india

City

new delhi

Industry

marketing and advertising

Skill

client interfacing skills, quality auditing, training delivery, team management, customer service, new business development, distribution strategies, crm, pre sales, business analysis, training, performance management, business development, call centers, leadership, cross functional team leadership, analysis, management, mis, project management, sales, strategy, vendor management

Experience

quality evaluator

convergys

2007-6 - 2012-10 · 5 yrs 5 mos

* Quality of Service Expertise *  Effective transaction monitoring and ensuring that program targets are met in terms of quality scores and ASAT. *  Responsible for coaching, developing, and managing performance of team members *  Responsible for facilitating and coordinating calibration sessions, both inter and intra departmental *  Develop and maintain Call Quality Reports pertaining to call quality results and performance *  Maintaining Service Level Agreement in terms of Quality *  Capturing data and creating trend charts to perform “Gap Analysis”

customer care officer

convergys

2005-5 - 2007-1 · 1 yr 9 mos

* Customer Care Expertise *  Handling calls to help the customers to solve their queries by giving them the right information in the right manner. *  Maintaining the call back tracker for the whole team to help the team mates to provide better customer services. *  Helping new team mates to perform well by helping them with the process knowledge and also maintaining their statistics.

business development executive

raptakos brett and co

2003-5 - 2005-4 · 2 yrs

* Business Development Expertise *  Developed business in emerging markets while maintaining penetration in Tier 1 markets *  Was responsible for lead generation, prospecting and qualifying target accounts and for generating new sales opportunities *  Extensive meetings/discussions with Doctors, Admin staff, stockists and distributors to understand, analyse and optimise the people handling skills and in turn boost the overall output.

quality analyst

serco

2013-8 - 2014-3 · 8 mos

*  Working with delivery managers in identifying, presenting and implementing improvement projects across locations which will result in significant financial benefits *  As a member of the audit team conduct audits as and when required and report deviations. Work actively with clients to close the deviations and ensure 100% compliance to standard *  Ensure adherence to the implementing quality and service delivery practices *  Establish healthy business relations with clients & external associates for securing repeat business & long-term customer loyalty and worked towards solving their queries/ complaints efficiently. *  Maintain timely MIS & database reflecting the trends & developments of the company regarding business development, and Customer Satisfaction