Shreya T.

* Managed core HR functions including onboarding, employee documentation, attendance tracking, and payroll coordination for clinical and non-clinical staff. * Facilitated recruitment processes by coordinating interviews, screening resumes, and supporting manpower planning across departments. * Ensured compliance with hospital HR policies, labor laws, and healthcare accreditation standards through regular audits and documentation. * Supported employee engagement initiatives, grievance handling, and performance evaluation cycles to foster a productive workplace. * Collaborated with cross-functional teams to streamline HR operations and implement HRMS tools for better data management and reporting.

* Assisted in sourcing and screening qualified locum doctors across various specialties for NHS and private healthcare clients. * Managed candidate databases, updated profiles, and coordinated interview scheduling and compliance documentation. * Supported end-to-end recruitment lifecycle, from initial outreach to onboarding, under the guidance of senior recruiters. * Built strong communication skills by liaising with healthcare professionals and understanding client staffing needs in a fast-paced environment.

* Rotated across key hospital departments including HR, Operations, and Patient Services to gain a holistic understanding of healthcare administration. * Assisted in streamlining HR processes such as employee onboarding, shift scheduling, and staff performance tracking. * Supported hospital operations by coordinating interdepartmental tasks, ensuring adherence to quality and compliance standards. * Collaborated on patient experience initiatives, helping improve service delivery and feedback mechanisms.

* Led end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding for diverse roles across clinical and non-clinical functions. * Partnered with department heads to understand workforce needs and build targeted hiring strategies aligned with organizational goals. * Utilized job portals, social media, and referral networks to attract high-quality talent in a competitive healthcare landscape. * Ensured a smooth candidate experience through timely communication, interview coordination, and offer management. * Maintained and updated recruitment metrics and dashboards to track hiring performance, time-to-fill, and candidate quality.

* Created SEO-optimized, engaging, and informative content for websites, blogs, and landing pages across various industries. * Collaborated with marketing and design teams to align content with brand voice, user intent, and digital strategy. * Conducted in-depth research on target topics to produce accurate, value-driven content that enhances user engagement and search visibility.

* Performed routine and advanced diagnostic tests ensuring accuracy, quality control, and adherence to laboratory protocols and safety standards. * Managed sample collection, preparation, analysis, and reporting across hematology, biochemistry, and microbiology departments. * Collaborated with clinicians and healthcare teams to support timely diagnosis and treatment decisions through reliable lab data.

* Handled inbound and outbound customer interactions, resolving queries efficiently while maintaining high service standards. * Provided product and service information, processed requests, and ensured timely issue resolution to enhance customer satisfaction. * Maintained accurate records of customer interactions using CRM tools and collaborated with internal teams to ensure seamless support.