Shreeti Homagain

Manager- Administration and HR @ Vardhan IVF Nepal

About

Passionate Service Industry Leader | Healthcare Operations, Administration & HR Expertise With extensive experience leading diverse functions in the demanding healthcare sector – including operations, administration, and human resources – I excel at building high-performing teams and efficient systems. I've successfully spearheaded the launch and integration of new units/departments, ensuring their smooth operation within the broader organizational framework. My leadership style blends empathy and professionalism, focused on active listening, clear communication, and developing talent through mentorship. Key strengths include analytical problem-solving, critical thinking, and a proven ability to navigate complex challenges. Mastering healthcare without prior industry knowledge underscores my adaptability and confidence in leading operational excellence across the wider service industry. I am deeply passionate about the service sector and delivering top-tier customer experiences. A firm believer in continuous, hands-on learning ("learning by doing"), I am actively seeking opportunities to apply my operational leadership and team-building skills to drive success in a new service-oriented environment. Open to connecting!

Country

Nepal

City

Kathmandu

Industry

Hospital & Health Care

Skill

Recruiting, Recruitment Advertising, Interviewing & Assestment, Negotiation, Workforce Planning, People and Culture, Organizational Leadership, Decision-Making, Policy Development, Oral Communication, Medical Terminology, Customer Loyalty, Brand Awareness, Phone Etiquette, Active Listening, Skilled Multi-tasker, Computer Literacy, Confidentiality, Attention to Detail, General Administration

Experience

Manager- Administration and HR

Vardhan IVF Nepal

2023-11 - Present · 2 yrs 11 mos

Kathmandu, Bāgmatī, Nepal

At Vardhan IVF Nepal , my focus is on optimizing administrative procedures and human resource policies to enhance team's performance and patient care. Have contributed in streamlining processes and clear communication, ensuring a seamless experience for both staff and patients. Leveraging active listening and attention to detail, my role intertwines empathetic patient service with robust operations management. The goal is profound: to elevate every aspect of healthcare delivery, fostering an environment where excellence in patient care and employee welfare is paramount.

Marketing and Business Development Manager

Frontline Hospital-Nepal

2023-3 - 2023-5 · 3 mos

Bāgmatī, Nepal

Manager-Outpatient Department

Frontline Hospital

2022-6 - 2023-3 · 10 mos

Kathmandu, Bāgmatī, Nepal

As a Manager in Outpatient Department, I took full responsibility of the management of the department in coordination with the Nursing team, doctors, administrative staffs and front desk. Lead the team ensuring we serve every single patient with empathy and from within the heart so as to provide them excellent patient care.

Deputy Manager Operations

Health Care

2021-9 - 2022-6 · 10 mos

Nepal

Patient Care Officer

HAMS Hospital

2019-7 - 2021-9 · 2 yrs 3 mos

Kathmandu, Bāgmatī, Nepal

Heading the team in front desk/call center/In-patient administration/OPD management and dealing with all the queries of various stakeholders and addressing appropriately. Directly involved in the management of OPD services. Providing various management reports and patient feedback analysis to the management.

Operations Executive

NepalMediciti Hospital

2017-9 - 2019-7 · 1 yr 11 mos

Lalitpur District, Nepal

Was taking in-charge of OPD billing and help desk and was supervising 16-18staffs. As a first point of contact, was responsible for handling all the inquiries of the hospital. Handled OPD billing of 600-700 patients every day. Was coordinating with various stakeholders in the smooth functioning of the out patient department. Worked in close contact with the IT and the software development team in the process of developing testing and implementing of the Appointment/Registration and OPD billing module of the Hospital Information Management System. Worked in coordination with all the departments in order to give best and quality care to the patients. Apart from getting involved in day to day operations of the outpatient department also assisted the finance team by recording and submitting the credit invoice reports.