shraddha sankhyan

project manager

About

8+ years of experience in Transitions / Project management across various verticals across the service portfolio Transitions Manager works on key fundamentals of Project Management and happens to be one of the most important roles in any organization involved in off-shoring or mobilizing it's business per wider strategy resulting in cost benefit & operational efficiency for it's end customers. A Transitions Manager is responsible for migrating the function, business or the process from the donor location or organization to the offshore centre/HUB. Seamless Transitions of the project is backbone to stabilized Operations.

Country

india

City

new delhi

Industry

outsourcing/offshoring

Skill

project planning, service delivery, operations management, outsourcing, vendor management, ms excel pivot tables, ms project, business transformation, team leadership, management consulting, resource management, leadership, system administration, business analysis, management, team management, erp, analysis, projects, transitioning, project management, transition management, transition planning, business transition, stakeholder management, customer service management, sla management, shared services, shared service center, due diligence, operational due diligence, managed services, microsoft project, business process, project delivery, program planning, crm

Experience

team lead - transitions

serco

2011-7 - 2013-12 · 2 yrs 6 mos

Key responsibilities: Delivery of full project lifecycle from inception to completion Responsible for E2E management & governance of transition program which includes:  Preparing & Tracking Project Plan  Identification & tracking of any Risks/roadblocks and implementing mitigation strategies  Maintaining daily, weekly dashboards & keep both internal & external stakeholders informed about the status  Regular communication regarding project updates or any deviations to Senior Management Coordinating Client Visits for both existing & prospective Clients Preparing Business Capability Decks, case studies and presentations to be presented to the customers Projects Handled: o Satellite Communication F&A Project which is ~ 4.5 FTEs o Satellite Communication Tele Sales and Collections Project which is ~2 FTEs o Migration of Domestic Business to New location – Relocation of ~115 FTEs o Migration of Travel and Tourism process to New location – Relocation of ~5 FTEs o Dubai’s Largest Real Estate F&A project – 2 FTE

project manager

unitedhealth group

2017-6 - Present · 9 yrs 4 mos

service manager - strategic optimization and transition

aon

2016-8 - 2017-6 · 11 mos

transitions specialist â business transitions and mobilization

2013-12 - 2015-9 · 1 yr 10 mos

senior executive â accounts receivables process

serco

2009-10 - 2011-6 · 1 yr 9 mos

* Key Responsibilities: * Analysing and resolving client’s queries regarding services and hotels booked * Invoice processing and Billing – both manual and web invoicing for London, India and Dubai offices * Setup new Client’s accounts on system and maintain master file to ensure all the details are correctly updated * Deliver on-the-job training to new hires * Transaction monitoring to ensure whether Client’s SLAs are met

associate manager - transition

tech mahindra

2015-9 - 2016-5 · 9 mos

Education

lal bahadur shastri institute of management(mca)

business administration

2011-1 - 2014-1 · 3 yrs 1 mo

Post Graduate Diploma on Business Management which is equivalent to MBA and accredited by AICTE & UGC

dyal singh college

economics

2005-1 - 2008-1 · 3 yrs 1 mo

Bachelor of Arts in Economics which primarily includes subject like Economics (Micro/Macro), Statistics, Mathematics, Indian Economic Development, Econometrics Activities and Societies: Vice President in College's Economic Society. Worked as a Media person for the economics fest in the college