Sherouk Nasr

- Delivering tailored training sessions on Excel, Google Sheets, and soft skills to diverse learners across the corporate and public sectors. - Designing course materials, adapting delivery to audience needs, and supporting learner development through practical guidance and feedback.

- Leading and coaching the Arabic customer support team, overseeing onboarding, performance, and ongoing training to ensure high service standards. - Supporting end users across GCC by resolving payment and technical issues, contributing to customer satisfaction, and product loyalty. - Collaborating cross-functionally with product, tech, and operations teams to improve the overall user experience.

- Designed and managed structured internship programs based on the ADDIE Model, serving as a key talent pipeline for future hires within the group. - Collaborated with technical experts to develop tailored training content aligned with organizational needs, including defining learning objectives, instructional methods, and delivery tools. - Handled end-to-end implementation, from training logistics and facilitation to performance tracking and administrative support. - Applied the Kirkpatrick Model to evaluate training effectiveness and implemented data-driven improvements for future cohorts. - Successfully led to the graduation of over 150 interns equipped to transition into full-time roles within the group and across the market, contributing measurable value as emerging professionals.

- Led the full instructional design for all job functions, including couriers, customer service agents, sales teams, supervisors, and area managers. - Designed comprehensive training programs covering systems, SOPs, hands-on demonstrations, and performance standards, ensuring alignment with company values and business goals. - Managed the training team while overseeing the performance and development of 500+ employees across 3 major hubs and 25+ outlets. - Conducted regular performance reviews, implemented skill gap interventions, and drove a culture of continuous improvement. - Key Achievements: * Reduced operational error rate by 95% through targeted training and process reinforcement. * Led the top-performing region in Egypt, consistently surpassing performance KPIs. * Honored as Best Trainer at J&T Egypt (2022) during the company’s annual celebration.

Delivered sales skills and product training to over 100 promoters, supervisors, and area managers. Developed training materials focused on customer experience and competitive positioning. Monitored sales performance and closed skill gaps through targeted coaching and continuous training. Collaborated with product managers to align training with market strategy and customer insights. Introduced post-training support and follow-ups to ensure continuous skill reinforcement and improved KPIs.

- Delivered sales skills and product training to over 100 promoters, supervisors, and area managers. - Developed training materials focused on customer experience and competitive positioning. - Monitored sales performance and closed skill gaps through targeted coaching and continuous training.