shonu thankachan

* Liasoning the entire end to end recruitment process for BPO * Client (Amdocs) * Bulk Hiring * ATnT – Voice hiring @ Bell Canada – Billing & Invoice) * Bechtel Account – Voice hiring @ Gurgaon Location * IT recruitment * Manual Testing / Corporate Communication/ Selenium Automation Testing / * Work closely with Consultancy, Refer-A-Pal (Employee Reference), Direct Sourcing ( Mass Mailers ) case of bulk hiring. * Handled employee grievances. * Explaining the new recruits of all the benefits given by the company and their eligibility. * Vendor management. * Stakeholder Management * Recruitment drive’s at consultancies (Bulk hiring ) * Spoc for conducting the employee engagement activities and also facilitate the R & R.

* Company Name: Capita BPO ( Magarpatta City ) * Designation: Sr Executive Accounts ( Operations ) * From May 2010 – September 2011 * Responsibilities: * Dealt with insurance claims and premiums of the customers in UK. * Complete all the investigation of the premiums and claims within a TAT of 24hrs. * In case of discrepancy of any account I co-ordinate with the onshore team and get the information required to resolve the discrepancy. * I am also part of conference calls that happens to discuss the challenges faced in the process. * SPOC for employee engagement activities held on the floor. * Arranging activities on the floor as well as organizing any parties or outings or any other activities are arranged by me. * Conducting Team building activities with right skill mix for the entire Operations. * Have extended working hours when the volume levels are high.

Activities and Societies: Student union rep