Shona Bryan

Post surgery breast care and prostheses fittings. One on one studio in the heart of Hamilton, Brisbane.

Brisbane Cake Smash, Sitter, Sibling, Milestone and Family Photography studio.

Departments - Intimate Apparel, Myer Curve Fashion, Kids and Toys, Online Fulfilment, and VM (Christmas Trim, Kids and Toys). Bra fitting specialist.

Responsibilities: • Assisting Executive Officer, Membership Coordinator, Communications Coordinator and Board Members with meetings, secretarial support and administration requirements as required. • Assisting BSB Members with membership, accounts or event enquiries and payments. • Coordination of BSB Functions and Events including logistics and catering. • Set up of meetings and diary management. • Coordination of AGM and Board Meetings. • Coordination of Advantage Program and promotions. • Maintaining CRM database with membership profiles and payments. • Accounts Payable – Payment and coding of all invoices. • Accounts Receivable – Producing all membership and sundry invoices. • Reconciling all Bank Accounts – Credit card, Operating Account, Term Deposits. • Procurement of office products and services. • Staff Recruitment.

Responsibilities: • Capture all potential revenue producing opportunities via telephone sales and servicing. • Offer personalised service and identify individual customer needs. • Attempt first call resolution to customer queries. • Maintain highest standard of professionalism in all interactions to create a positive image of the airline and the department. • Focus on and achieve each individual indicator (KPI) such as booked revenue, ticketed revenue, conversion, non-air revenue, AHT, service level and sign on. • Provide on-job training and information on correct procedures to staff. • Effectively access, interpret and explain airline procedures. • Ensure strong understanding of fares, fare rules and conditions. • Take initiative for self-development by acquiring and maintaining up to date product and technical knowledge, information and procedures. • Notifying passengers when on operations desk actioning queues and flight delays/disrupts. • Working together as a team to maintain Qantas standards and KPI’s. • Comply with all Occupational Health & Safety responsibilities, authorities and accountabilities as detailed in the Qantas Policy Manual. • Take an active role in Emergency Preparedness procedures if/when required (including REACT). • EXCEL AWARD Nomination - Received for High Customer Service and Engagement. Additional Skills and training: Amadeus, Fares and Ticketing, Privacy Legislation, Disability Awareness and Diversity Ethical Work Practices and Conflict Resolution and OHS. Safety Procedures: Airline Mock training exercises. REACT Positive First Response – Mary Gober (2013) Next Step – Mary Gober (2014) Extensive International Travel: Asia, UK and Europe, Canada and USA

• Casino Marketing - Rewards program facilitation. • Corporate Host - High Rollers. • Fine Dining - food and beverage service.

• Banquets and Event Sales. • VIP Host. • Front Office Reception. • Staff Trainer, Food and Beverage.