Shon Swett
Customer Success Specialist @ Upway
About
Dynamic E-Commerce and Retail Professional with over 4 years of experience in the cycling industry, specializing in sales, customer service, and digital marketing. Proven track record of driving sales growth, enhancing customer satisfaction, and executing successful marketing strategies in both retail and e-commerce settings. Skilled in leveraging social media for brand promotion and community engagement. Adept at multitasking and thriving in fast-paced environments. Authorized to work in the US for any employer.
United States
Los Angeles
Utilities
Attention to Detail, Invoicing, Accounts Receivable (AR), Creative Campaign Development, Klaviyo, Shopify, Social Media Management, Influencer Marketing, Inventory Control, Shipping & Receiving, Order Fulfillment, Email Marketing, Digital Strategy, Creative Writing, Creative Strategy, Lead Generation, Account Management, Customer Loyalty, Product Launch, Customer Engagement
Experience
Customer Success Specialist
Upway
Redondo Beach, California, United States
Guided potential customers through the e-bike selection and purchase process via email, chat, and phone. Delivered personalized product recommendations to drive sales and ensure an exceptional customer experience. Collaborated with logistics and operations teams to support smooth order fulfillment and delivery. Collected and reported customer insights to improve products and sales strategies.
E-Commerce/Warehouse Operations Coordinator
UNITED NUDE
Los Angeles, California, United States
• Managing the inbound and outbound flow of products, including deliveries and returns • Handling the processing and shipping of e-commerce, dropship, and wholesale orders. • Addressing customer support inquiries. • Supervising inventory management and stockroom supplies • Scheduling and overseeing part-time order fulfillment staff • Collaborating closely with the E-commerce Manager and Dropship Operations Supervisor. • Working alongside a small cross-disciplinary team in a fast-paced setting • Ensuring optimal warehouse capacity and managing high-volume inventory shipments
Inside Sales Specialist
WCT Products
Los Angeles, California, United States
Regional Sales Representative
Velotric
Los Angeles, California, United States
Community Manager
Pedal Mafia
Los Angeles, California, United States
Sales Lead
Luft Los Angeles
Los Angeles, California, United States
Cycling Specialist
Specialized Bicycle Components
Santa Monica, California, United States
Retail Specialist
THE CYCLING HUB INC
Port Orange, Florida, United States
Digital Marketing Specialist
SlipStream Auto Video Marketing, LLC
New Smyrna Beach, Florida, United States
Photographer
Big Grin Studio
Charleston, South Carolina, United States
Education
Brevard College
Photography
Shon Swett's Contact Information
Phone
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