sholeen julius

* Source New Leads * Meet Sales Targets (Take-on and cumulative) * Maintain a Sales Relationship with existing clients and enable cross-selling between products * Profile existing clients * Maintain professional standards * Develop and maintain Sales Plans * Reporting on and analysis of sales activities * Maintain a high level of Internal Conduct and Relations * Keeping data on internal system and relevant systems up to date * Marketing and sales to new clients * Servicing and maintaining existing clients * Drafting proposals for new business * Identification of target markets, needs and trends * Liaison with the operational department on all levels * Meeting clients to discuss their recruitment needs * Negotiating with clients, solving any problems and making sure deadlines are met * Managing the account's budget and invoicing the client * Taking orders * Internal recruitment for executive client * Client quotes * Daily activity report * Dashboard monthly updates * General administration * Client rate schedule

* Customer service * Resolving client problems * Handling in and outgoing calls * Retaining client * Collecting on legal and funeral polices * updating clients details * sending documents as required ( via e-mail, fax or post) * Establish reason for non-payment * Arrange 20 days payment plan * Educating debtor on how to pay accounts (legal and funeral ) * Telephonic debt orders, card payments and same day debits * Achieve daily and monthly productivity and monetary targets * Adhere to collection and retention strategy * Meeting with clients face to face

* Reception Administrator * Assume security by monitoring the door * Filing of leave forms and warnings * Updating new employee details on the system * Scheduling of interviews * Capturing debtor’s information * Attending to attendance registers for both management and collectors * Maintaining reception area (ensuring that receptions stays neat, clean and tidy) * Email and internet usage daily * Answering visitors enquires * Directing visitors to appropriate contacts * Ensuring all calls are answered professionally and on time * Ordering stationery for the company and dealing with the petty cash * Application of leave forms for employees * Calling for interviews and sending their contracts (paperwork) to Head of HR * Taking minutes in management meetings * Capturing of client payments * Updating Data base with new clients

* – Medical Debt Collector * Telephonic debt collection * Following up on accounts outstanding * Capturing of debtor’s medical details on system * Negotiate immediate payment * Attending to medical accounts (querying account with medical aid) * Updating payments in Suspense book * ITC checks before collecting on accounts * Blacklisting debtors that’s accounts are placed on dispute * Reception Assistant * Answering visitors enquires * Direct visitors to appropriate contacts * Sorting email * Answering incoming calls and taking messages * Ensuring all calls are answered professionally and on time * Ensuring all accounts are handed over correctly

* Customer service * Resolving customer problems * Handling in and outgoing calls * Following up on ptp’s * Collecting on medical accounts that’s in arrears * Inbound management * Capturing of accounts and updating debtor’s details * Filing of invoices as well as sending statements as required (via e-mail, fax or post) * Establish reason for non-payment * Arrange 3-month payment plan * Educating debtor on how to pay accounts (medical accounts) * Telephonic debt orders * Achieve daily and monthly productivity and monetary targets * Adhere to collection strategy