Sarah Hockley

Develop and recommend branding strategies to increase Argo’s online exposure Help Build and monitor website Organize company events Daily analytics with Google and LinkedIn Input data into quote log from RFQ's as they come in Report current Pipeline Report win/loss percentages Monitor and report weekly “in touch” strategies developed with Sales Team Monitor and report, at month end, traffic through the on-line sites referred to above Create and expand Argo’s social media network on LinkedIn (ongoing)

Process incoming invoices to correct accounts and ensure they are paid in a timely manner Create invoices are per purchase order agreements with various clients and online submittal programs Order supplies Go over off site location receiving reports to ensure it was posted to correct job and / or PO Update quote Log spreadsheet with each new bid for each sales person Update Tank & Vessel Data base when invoices are done for progress or complete bill AR Visual proficient

Increased sales compared to the previous year by creating sales opportunities and competitive advantages in our market place Maintain and develop customer relations to optimize quality of service, business growth and customer satisfaction Meet regularly with prospective and existing customers to deliver presentations and hands on training Consistent follow up with prospective customers by using weekly phone call, personal visits and dinners Expedite resolution of client problems and complaints by promptly respond to clients inquiries Plan, carry out, and support marketing activities such as product launches, promotions, trade shows Act as a back-up for the Customer Service Representatives

Ensure visitors and employees to Thermal Systems head office are greeted promptly in a positive and welcoming manner. Received positive feedback from employees and Senior Managers about the positive atmosphere created at reception. Ensure that payment of invoices is completed within a timely manner and in accordance with payment terms. Identify invoices that are overdue or have not been received. Make and receiving telephone calls to and from suppliers on a variety of queries. Verify and checking expenses claims. Set up vendor accounts and reconciling statements. Answer calls and directing to appropriate staff

Work closely with the management team to assist in the strategic growth of the company Responsible to meet weekly sales targets, where we maintained a 103% average Meet with and address customer inquiries and concerns Provide guidance and direction to new staff as required for internal training Supervise and mentor the sales staff including providing advice and direction Coordinated the weekly scheduling for the sales staff, and set up weekly agendas as per head office standards Be a mentor and advisor to the Assistant Store Managers to ensure they met individual and corporate standards and sales targets Developed a solid understanding of the corporate processes, procedures, beliefs, and values by creating a positive and motivating store environment and instilling a high level of professionalism Responsible for creating effective work teams not limited to an individual store

Responsible for the timely processing of payables and receivables for satellite offices in Northern and East Central Alberta Communicate financial reports to managers upon request Maintain database for tracking of financial transactions by vendor Provide financial status reports on payables and receivables on a weekly and monthly basis Work with management to inform, train and maintain strict standards of all internal business procedures Participated in weekly meetings to ensure workloads were balanced among the accounting team Establish and maintain relationships with customer and supplier accounting groups Maintain consistency in meeting timelines for payables and receivables invoicing terms