shobhana shaw

regional manager

About

"learning by doing" and in eventually becoming a though leader who doesn't just follow but leads it. Successful leader with an experience in defining company direction, achieving goals and optimizing business whilst delivering the highest standards in the competitive Skincare, Make-up and Fashion industry. Now looking for next stage in career with high street retailer, will consider an Area Sales Manager/Sales and Education Manager/Brand Manager’s position that offers a genuine opportunity for progression.

Country

india

City

calcutta

Industry

cosmetics

Skill

team management, customer service, sourcing, recruiting, employee engagement, talent acquisition, business development, new business development, management, vendor management, performance management, marketing strategy, operations management, project management, technical recruiting, account management, sales management, marketing, leadership, talent management, human resources, training, employee relations

Experience

assistant store manager

reliance brands-diesel& timberland

2013-3 - 2014-2 · 1 yr

Worked as an Assistant Store Manager and heading the Timberland Store (Reliance Brands) in Kolkata for 7 Months. Prior to this was an ASM with Diesel Fashion India Reliance Pvt .Ltd.-Pune Joined RBL in March 2013

regional manager

the estée lauder companies inc.

2014-9 - Present · 12 yrs 1 mo

customer service

tech mahindra business services

2005-3 - 2010-2 · 5 yrs

* Customer Service advisor to Handset and Dongle customers in UK. * Provided On the Job training support to new recruits. * Handling Customer escalations and training agents on soft skills to deal with customer queries / complaints. * Drive Training and Quality initiatives to improve CSAT

customer service

intelenet global services mumbai

2003-8 - 2005-2 · 1 yr 7 mos

* Resorts Condominium International (Inbound-Customer Services) * Worked as a travel guide to book vacations for people all over the world especially north USA. * J.P. Morgan Chase (Sales Process) - Selling travel packages to all Chase Credit card customers. * Intel risk(Collections) * 1st party and third party collections to book span members. * Training and quality monitoring as a supervisor.

public relations and business development manager at more mischief and brand owner- michelle's

michelles

2009-10 - 2013-2 · 3 yrs 5 mos

Education

india international trade center

fashion

2009-1 - 2010-1 · 1 yr 1 mo

hotel management

1999-1 - 2002-1 · 3 yrs 1 mo

Diploma in Fashion Designing from India International Trade Centre (I.I.T.C.) in the year 2009. Also a Hotel Management Graduate from Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa- 1999-2002 securing First Class grade in the Institute. Activities and Societies: National Council of Hotel Management and Catering Technology Library Avenue, Pusa Complex, New Delhi awarded new Millennium Merit award for: All India first in third year of Computer and MIS. All India first in third year of Hotel Law. Hotel and Restaurant Association (Western India) awarded for excellence in voluntary service during 10th Regional Convention organized at Leela Palace, Goa. Acquired second place in second year of DHMCTAN.