Yasodra (Shoba) G.

This role is responsible for designing, administering, and continuously improving total rewards and core people operations programs that directly impact employee satisfaction and organizational efficiency. The Manager leads compensation and benefits initiatives as well as POS service delivery functions across WRHN, ensuring timely execution, compliance, and a positive employee experience. The role is accountable for maintaining service excellence through continuous process improvement, data-driven decision making, and proactive stakeholder collaboration. Develop and implement a total rewards program that aligns with WRHN’s people strategy, mission, values, and strategic objectives. Manage the design, implementation, and administration of WRHN's compensation policies and programs. Manage the design, implementation, and administration of WRHN’s employee benefits programs. Stay updated on healthcare industry trends and regulations related to pension & benefits to identify leading practices. Ensure compliance with laws and regulations related to compensation and benefits. Lead and manage the Total Rewards team by providing guidance, training, and performance feedback. Co-lead with the Director, People Operational Services the design, implementation, and phased rollout of a People Operations Excellence Model. Support the implementation of a cross-functional innovation framework including an idea-to-action pipeline to embed successful practices into operational workflows.

Provide leadership in talent acquisition, developing and implementing plans to attract and retain top talent and to continuously develop the recruitment function in order to meet the current and future needs of the organization. Develop and implement a total rewards program that aligns with the hospital's mission, values, and strategic objectives. Manage the design, implementation, and administration of the hospital's employee benefits programs. Provide leadership, training, coaching, direction and performance feedback to a complement of HR professionals including recruitment specialists, HR assistants and HRIS professionals. Ensure work completed by direct reports is efficient, accurate, effective and customer focused. Provide direction, support, advice and recognition. Demonstrated ability to conduct data analysis (cost/benefit), interpret information, resolve complex issues and prepare recommendations and proposals that support business objectives. Inspire and mobilize the recruitment team to take ownership of their work by encouraging initiative, continuous improvement, freedom on how best to do their duties, opportunities to lead, and learn in a “free from blame”, respectful, kind environment. Ensure high performance people partner services and supports for employees and leaders, through consistent implementation of effective people practices, policies, and processes.

Proven ability to investigate and research information, analyze data in relation to the relevant employment laws, trends, policies and procedures and the Collective Bargaining Agreement to use sound judgment to draw valid conclusions, recommendations and develop corrective actions. Skilled in investigation, analysis, coaching, negotiation, facilitation, communication, decision making, consultation, mediation, counseling, interviewing, change management. Advises supervisors/managers levels through all HR related processes related to planning, staffing, performance management and employee and labour relations. This includes the day to day management of staff including but not limited to performance management, collective agreement compliance, recruitment and selection. Build and maintain collaborative relationships with associated unions (i.e, OPSEU, ONA, UNIFOR) as the lead labour relations contact for all collective agreement language, interpretation issues, and act as the hospital lead negotiator during bargaining. In conjunction with human resources policies, ensures that hospital standards are adhered to while maintaining harmonious relations with (and between) union leaders and managers

Coordinate the design, implementation, documentation, training and maintenance of the Hospital’s new Human Resources Information System(HRIS) Provide technical and analytical training regarding the HRIS system to all employees within the hospital, including management and Human Resources Prepare all reference materials and training documents for the HR system to align with current hospital policies and procedures Collaborate with system vendor to troubleshoot and update configurations and versions of the HRIS Analyze data within the HRIS to identify discrepancies between legacy system and maintain data integrity Identify areas of improvement within the HRIS, working with the subject matter experts within the hospital and vendor to implement changes, ensuring compliance with Hospital policies and union agreements Collaborate with various stakeholders within the Hospital to implement enhanced process flows and improve user experience Conduct data and process audits on various aspects of the system to ensure accuracy and data flow integrity Respond to Hospital employee inquiries regarding the HRIS – correcting and updating information as required

Perform full cycle recruitment including sourcing, screening, interviewing, referencing and presenting offers to applicants for internal and external job postings Complete required paperwork and correspondence for employee new hires and transfers Process requests and record results for criminal background checks and reference checks Utilize and develop creative recruiting sources including social media, schools, community agencies, professional associations or others in each community fostering positive relationships though regular contact and presentations Attract qualified internal and external candidates through posting on appropriate websites, job boards and internal Applicant Tracking System according to policies and processes including collective agreements Conduct and coordinate interviews on behalf supervisors and managers including providing appropriate corporate approved interview tools and other materials including evaluations Coordinate job fairs for in house recruitment and attend off site fairs hosted by schools or community partners as approved by the management team Utilize TalentSorter ATS system and other software to track and record hiring statistics Abide by Recruitment policies according to union collective agreements, company policies and provincial and federal legislation including Employment Standards Act, AODA, Occupational Health and Safety Act, etc. Liaise with Supervisors as appropriate to determine staffing needs Conduct and coordinate exit interviews for departing employees

Recruit, orient and provide training for all Coordination & Records Administration staff Provide coverage during shortages of Coordination Staff Pro-actively maintain effective services and high standards Work collaboratively with all Coordination Staff to ensure appropriate staffing at all times Run all reporting on a daily and weekly basis to ensure accurate telephony, payroll and billings are submitted Run and submit all required reporting to local Health Authority on a weekly and monthly basis Work collaboratively with local Health Authority and Corporate personnel as needed in order to identify and improve any processes and procedures Promote excellent client care while ensuring the process of coordination is effectively met Provide the S(ED) feedback received from the client and family Provide feedback and performance improvement opportunities/training/coaching for TL and client coordinators Set goals, address performance issues and conduct performance appraisals for TL and Coordination staff Monitor staff compliance to contractual obligations, policy, procedures, provincial regulations / regulatory body standards Facilitate feedback & development of in-service opportunities for staff to enhance or acquire new knowledge and skills Communicate all client complaints, compliments, and referrals to the (S)ED immediately to ensure effective resolution Ensure all staff work in compliance with the OHSA Facilitate and promote a safe working environment in the office and client’s homes Report promptly all employee injury and illnesses in accordance with ParaMed policy and WSIB requirements to the (S)ED Propose innovative client care services that respond to the needs of the community and assist in the development of those services Ensure all reports are run according to the schedule set forth by the (S)ED, and errors addressed as needed

Conduct follow-up calls/visits with clients to ensure that any services provided meets with client and family expectations and needs Respond to any complaints and compliments received in an effective manner Evaluate care delivered by all frontline workers to ensure they meet the client’s needs, service purchasers contractual requirements and company’s quality standards Participate in the implementation of administrative policies and procedures Recruit, train and develop frontline workers Supervise and performance manage frontline workers Source, plan and organize any in-service education programs Lead regular staff meetings to engage employees and foster cooperation amongst the team Collaborate with multidisciplinary team members including physicians, community agencies, fellow home support providers, internal Executive Management team and co-workers Establish staffing patterns and volume to promote efficient and quality client care Ensure professional, high quality standards are maintained by all staff through regular communication and updates Completion of all other assignments as required

Process monthly private billings and weekly government billings for the home health division in a timely and accurate manner Analyze integrity of all transactions that occur within specific accounts to ensure accuracy Liaise between local offices of Revera, government personnel and management in order to rectify any billing discrepancies and/or provider issues Communicate with clients, both private and government, regarding billing concerns or adjustments Key member of the acquisition and transition of the home health division, specifically in the Accounts Receivable capacity Reconciliation of various accounts in order to resolve discrepancies Implement any necessary changes or adjustments to handled accounts in order to ensure future accuracy and efficiency Train and assist as requested Special projects and assignments as required

Manage various client accounts, ensuring timely and accurate handling of all issues Key contact for communication for problem identification, investigation and resolution Liaise with senior management and client for efficiency improvement Collaborate with the Accounts Receivable department in regards to vendor outstanding issues Review and analyze journal entries that were posted by the accounting system Participate as a team member on cross sectional group, in order to strategically improve and implement policies and procedures within the Accounting department Review and analyze bank and reconciliation statements Collate and assemble reports and data for senior management review Train and mentor junior colleagues

Mississauga, ON Acquired the confidence of internal and external customers by addressing their questions and concerns Responsible for training and monitoring cashiers on a daily basis to ensure accuracy Assessing and verifying cashiers’ paperwork, safe bag, and other cash office duties Accountable for recruiting and screening of potential job candidates