Shlok S.

•Supported change management during B2B to B2C transition by identifying gaps in customer journeys and recommending UX improvements. •Collaborated with stakeholders to generate 50+ page reports using Tableau and Excel, tracking 10+ KPIs to guide solution design. •Conducted customer behavior analysis that led to a 25% drop in bounce rate after implementing redesign recommendations.

•Analyzed data, designed and pitched tailored business solutions that secured 3 sponsorship closures, increasing campaign funding by 40%. •Evaluated sponsor response times in Excel, using Agile methodologies uncovering a 30% lag in approval cycles and reducing turnaround by 2 days. •Coordinated with production, marketing, and brand partners under tight deadlines, ensuring timely delivery of assets.

•Conducted booking performance analysis, increasing direct bookings from 35% to 65% in three months. •Applied QA checks across 5+ platforms, reducing booking-related queries by 15% in one quarter. •Coordinated with 8+ partners and vendors to troubleshoot errors, align promotions, and ensure seamless operations.

• Checked in about 600 attendees and updated details in Google Suite sheets, providing accurate headcounts for event and basic accounting records. • Tracked hourly traffic and applied simple data analysis to redeploy staff where lines were longest, cutting average wait time by roughly 15 percent. • Gave clear written logs and friendly verbal directions at the booth, showcasing strong time management skills and customer service.

•Uploaded and updated more than 60 product listings, ensuring accurate tags, images, and SKU references • Assisted with seasonal stock checks and reconciled catalog counts with accounting records