Shizuka H.

From February 2026, I now manage the Asia-Pacific region at CoachHub entirely as the Senior Customer Success Manager. I own the post-sales lifecycle and strategic growth for our entire APAC portfolio. I partner directly with enterprise HR, Talent, and L&D professionals to democratize digital coaching, drive cultural transformation, and ensure measurable ROI across diverse markets. Key Focus Areas: Regional Execution: Autonomously manage the end-to-end Customer Success lifecycle for the entire APAC region, adapting global strategies to diverse, localized market needs. Strategic Partnerships: Act as a trusted advisor to L&D partners, aligning CoachHub’s digital coaching solutions with their core business and talent development goals. Adoption & Engagement: Drive scaled onboarding and engagement initiatives to deliver high platform utilization and user satisfaction. Cross-Functional Advocacy: Serve as the "Voice of APAC" to global product, marketing, and sales teams, ensuring regional feedback shapes the future of the CoachHub platform.

Drive customer adoption and engagement across enterprise accounts for digital coaching solutions, focused on enterprise clients in Japan. Build strategic success plans and measure impact based on customer-defined KPIs Partner closely with L&D leaders to integrate coaching into development initiatives

- Implement LinkedIn Learning from launch and build success plans and understand success metrics for each customer - Run user sessions for onboarding customers (English and Japanese) - Understand L&D/HR initiatives for learning programs to see how we can integrate LinkedIn Learning into their learning needs - Go over metrics on a monthly or quarterly basis to measure where we are and how we can further increase or keep the engagement going

- Implemented e-learning platform for the company with pre-planning, launching and maintaining engagement through various initiatives. - Collecting voices of employees to create training programs to develop our junior members - Was part of the founding members of our diversity and inclusion project, currently supporting our group's efforts to liaise the voices of the employees to the leadership team. - Continuously measuring effectiveness of onboarding training and making improvements every month. - Create in-house e-learning content where my role was to present in front of the camera, record and edit the video content for our staff to view

- Coordinate monthly training for new hires, prepare necessary documents - Translate documents as needed for training (Japanese to English, vice versa) - Conduct surveys to analyze effectiveness of training - Liaise with human resources and talent acquisition team to ensure alignment between learning and development activities and projects. - Build and maintain positive, collaborative partnerships among subject matter experts, team members and stakeholders. - Hold weekly team meetings to assess current needs, and build projects accordingly

- Recruit, train and manage new assistant language teachers (ALT) within the Kanto region. - At my time there, there were almost 100 teachers under me. - Observe lessons and give feedback to improve teaching skills. - Report back to the Board of Education about lessons, feedback. - Report back to the head office about current situation about ALTs. - If need be, help new teachers move into their new cities. - Speak directly to different boards of educations, teachers, principals about the ALTs that work in the area. - Go to area presentations/proposals to acquire new contracts. - Help with teacher training seminars for Japanese teachers in different cities. ------ RCS (Real Communication Solutions) provides Assistant Language Teachers to public elementary, middle and high schools, as well as some English cram schools, daycare centers, kindergartens and businesses. The company was founded over 30 years ago and we are the longest running ALT supplier in Japan. Initially starting with a single teacher, the company now assigns more than 200 teachers in the Kanto area. RCS is widely known for its quality service and top-notch teachers. RCS (リアル コミュニケーション ソリューションズ）は小中高校、塾、保育園、幼稚園に外国語指導助手 (ALT) の派遣を行う。３０年前に開拓され、日本で一番長くALTの派遣を行っている。1人のALTから始め、現在は関東圏内で200人以上のALTを派遣している。RCSは質の高いALTの派遣を行うと広く評判が良い。

- Teach English to children from the age of 2 to 18 years old. - Also teach English to parents and their babies together. - English conversation style classes held from the afternoon. - Create games and activities, based on the students' levels. - Make sure classrooms are neat, tidy and safe. - Assess student needs to tailor lessons. - Keep a daily journal to communicate with Japanese teachers that are in charge of the classroom. - Speak with parents at the end of each lesson to go over what was taught that day, or if there were any incidents. - Help sell summer school programs. - Attend yearly meetings to share progress, new ideas, etc, within the area (Hokuriku - Ishikawa, Fukui, Toyama) ---- Owned and operated by iTTTi Japan Co. Ltd., Peppy Kids Club is a network of children’s English language classrooms situated all across Japan from Hokkaido to Kagoshima. Our students receive weekly English instruction from both Japanese and Foreign teachers in a fun and interactive learning environment. Our syllabus is designed in collaboration with academic experts and our classrooms are well stocked with textbooks and teaching supplies that are produced by the company. iTTTi Japan co. LTDの下で運営、北海道から鹿児島まで幅広くPeppy Kids Clubの英会話教室を提供してる。生徒は日本人、又は外国人の先生から一週間に一度、楽しく、インタラクティブな環境で授業を受ける。教育専門の先生方とコラボレーションをし、教材がデザインされている。各教室に会社から出版された教科書と教材がおいてある。

- Go around to different public elementary and junior high schools and assist teachers with teaching English as a second language. - Prepare lessons, activities that fit the needs of the students. - Interact with students outside of the classroom to build rapport. - Help around the school, create bulletin boards to get students interested in English. - Assist junior high school teachers with recordings for testings. ----- Founded in 1972, Interac is Japan’s largest private provider of professional foreign teachers to the Japanese government through its ALT program. Interac is also a significant player in providing professional teachers for commercial and government organizations. Interac is one of the largest non-government employers of foreign nationals in Japan. It employs nearly 3,000 staff in Japan across a network of 13 offices. Around 2,750 of these employees are non-Japanese. Interac started in September of 1972 in Tokyo’s Shinjuku district, and over the years, the company grew as a provider of educational services to commercial organizations. In the mid-nineties, that field grew, and Interac started to provide ALTs and other education services to public Boards of Education and schools all over Japan. For the first 38 years, Interac was a founder-owned company. Between 2010 and 2014, upon the retirement of its founder, Interac was owned by Advantage Partners, a Tokyo-based private-equity firm with a diverse stable of company investments. Since April 2014, Interac has become part of the Link and Motivation Group. The Link and Motivation Group has a range of interests and subsidiaries in the business consultancy, education, recruiting, and hospitality sectors in Japan.

Family business for sushi take out. I do not currently work here, but we are still in business.

Help customers find handbags or other items for themselves or for gifts. お土産や、個人用のハンドバックをお客様と一緒に探す Restock when necessary, clean the store and handle the register. レジの管理、無くなった品物の補充、店舗の掃除 Help with store visuals by setting up the next floor theme. 次のテーマに合わせて、ビジュアルのセットアップ Meet store requirements for units per transaction and sales per hour. 売上目標：1時間にての売り上げとアイテム数を達成 ----- The Coach brand stands for authenticity, innovation, and relevance. We grew organically from the product, always staying true to these key brand equities. Started in 1941 as a family-run workshop in New York City, we were pioneers in the leather goods and accessories space, establishing ourselves as the original American house of leather during the second half of the 20th Century. We went on to define “accessible luxury” for a generation. Beginning in North America, Coach delivered an alternative to traditional luxury. Then, we expanded beyond our home market, becoming the first American company in our category to bring international relevance to an American leather goods brand. Today, Coach is available on five continents in over 1,000 directly-operated stores worldwide and many more in collaboration with our global wholesale and distributor partners. Now, we’re building on our brand strengths with a vision: “TO BECOME THE COMPANY THAT DEFINES GLOBAL MODERN LUXURY.”

Helped customers find jeans to meet their needs. Cleaned the store to keep with visual standards. Handled the register. Meet store units per transaction and, sales per hour.

Help customers find the perfect jean. Add on sales. Help with store visuals by cleaning or setting up new mannequins. Close and open the store. Meet store requirements for units per transaction and sales per hour.

Service Learning Award: Did community service at the Honolulu Art Museum and art project activities at Leahi Hospital Tutored Japanese 101 and 102 students