Shivankar Sharma

• Skilled in delivering timely, tailored support to travellers, with expertise in resolving booking conflicts, transportation delays, and accommodation adjustments. • Skilled in flight ticketing, re-issuing, schedule modifications, and cancellations utilizing Amadeus. • Efficient at balancing multiple client priorities and meeting tight deadlines, thriving in high-pressure environments to ensure smooth, hassle-free travel experiences. • Experienced in leveraging booking platforms, CRM systems, and travel technology to enhance client satisfaction. • Exceptional communicator, fluent in friendly, clear language across email, phone, and in-person interactions. • Culturally aware and adept at assisting clients from diverse backgrounds with respect and sensitivity.

• Addressed client inquiries, concerns, and complaints, promptly implementing effective solutions. Nov 2021 – Dec 2022 • Drove business growth by providing top-tier travel advising and crafting customized itineraries, building strong, lasting client relationships. • Engaged clients with open-ended questions to understand their needs and recommend ideal international travel options. • Expertly coordinated both international and domestic travel arrangements, securing airfare, hotel stays, and rental vehicles. • Delivered well-researched travel packages and the best available deals, skilfully negotiating rates to enhance customer satisfaction. • Arranged tailored travel accommodations for diverse client groups, including families, executives, couples, and clients with special needs.

• Established and managed relationships with hotels, and other travel partners, negotiating competitive rates to enhance customer offerings and maximize profitability. • Handled all aspects of financial planning, budgeting, and expense management, ensuring profitable operations and efficient use of resources. • Resolved client issues, travel disruptions, and logistical challenges effectively, maintaining high satisfaction levels and preserving business reputation. • Delivered exceptional customer service, fostering loyalty and repeat business by creating personalized travel experiences for diverse client needs.

• Delivered exceptional, well-researched travel options and secured the best available deals for customers, negotiating favourable rates to elevate satisfaction levels. • Engaged clients with clear, empathetic communication to understand needs, answer questions, and offer tailored travel solutions. • Managed last-minute travel changes and complex itineraries with flexibility and a proactive approach to customer needs.

• Utilized open-ended questions to gain insights into client requirements and recommend optimal international travel • Delivered outstanding customer service to both new and returning clients, fostering long-term relationships and acquiring new travel opportunities. • Curated exceptional and luxurious travel itineraries for high-profile clients, including celebrities, politicians, and business leaders. • Coordinated travel arrangements for diverse clientele, including groups, couples, executives, and individuals with special needs.