SHIVANI SINGH RATHORE

With over 11 years of extensive experience in customer service team leadership and operational management, I have honed my skills in driving excellence and achieving performance targets across various industries. My expertise spans roles at esteemed organizations such as UPS CA, HDFC Bank India, and ICICI Bank India. I hold a postgraduate certification in Business Administration from York University and a PG Diploma in Banking & Insurance from ICICI Manipal Academy. Additionally, I have a Bachelor of Law from Lucknow University and a Bachelor of Commerce from National PG College. Recognized for outstanding performance and versatility, I have consistently excelled in meeting and exceeding performance targets. I am currently pursuing IFIC and LLQP licenses to further enhance my skill set and career prospects. I am fluent in English, Hindi, and possess beginner-level proficiency in French. I am eager to leverage my experience and skills to contribute to a dynamic organization that values customer satisfaction and operational efficiency.