Shivani Sharma

Managed transactions across multiple payment methods including Credit/Debit Cards, UPI, Wallets, and Net Banking. Facilitated seamless integration of payment gateway services with merchant websites, mobile apps, and POS systems. Monitored transaction status, raised queries with partner banks, and coordinated for quick dispute resolution. Maintained detailed transaction logs and generated settlement reports for internal and merchant use.

Developed and maintained long-term professional relationships with customers to ensure high satisfaction and retention. Efficiently handled customer inquiries, concerns, and complaints, providing timely and effective resolutions.

Responsible for validating customer or applicant information to ensure accuracy and compliance. Conducted verification calls with references, academic institutions, and previous employers to authenticate employment and educational details. Ensured all verifications were accurately documented and completed within specified timelines.