shivani sanger

* Identified and met customer needs within my selected sales territory. * Offered key recommendations and benefits by correctly assessing customer needs and provided detailed product knowledge to maximize sale opportunities. * Worked within a highly target and quality driven environment, consistently achieved and exceeding daily targets. * Maintained excellent after-sales relationships, provided a personalized service to customers, established trust and took a non-confrontational approach to selling. * Flexibility in working closely within teams, displayed a positive and friendly attitude and lead by example.

* Exercised courtesy and professionalism at all times, demonstrated patience in all customer situations, communicated clearly in order to provide an efficient and effective service. * Maintained a broad knowledge of products with the ability to be flexible and adapt to changes quickly. * Consistently achieved sales goals while maintaining a clean environment. * Regularly participated in activities, offered suggestions to improve customer satisfaction and sales performance. * Reflected a professional and credible manner when handling customer enquiries as well as customer complaints.

* Used consultative selling techniques to clarify customer requirements; probed for understanding through conversational open or closed-ended probing, used tools and resources to appropriately provide resolution to customers. * Provided an excellent customer service by way of efficient, helpful and friendly approach. * Offered recommendations suited to customer needs, achieved by listening to customer requirements and provided them with a great theatrical experience. * Managed cash and payment systems in accordance to company procedure & policy. * Replenished products as per store guidelines, possessed an eye for detail to make sure that the appearance of the store was of a high standard.