Shivam Shah

- Supported the OneView enterprise EHR platform by gathering and analyzing business and user requirements, translating insights into product and workflow enhancements across 200+ provider practices. - Partnered with the Dev team and QA to ensure requirements were accurately incorporated and tested in the system. - Built VBA-enabled reporting pipelines automating 10+ hours of weekly manual work, improving data quality, visibility, and scalability of adoption and operational reporting. - Analyzed feature adoption and usage trends using Pendo and Mixpanel to identify workflow gaps, usability issues, and opportunities to improve provider engagement and outcomes. - Maintained and enhanced dashboards, reports, and data pipelines in Excel, Tableau, and Looker, providing product and leadership teams with actionable metrics to inform prioritization and improvements. - Coordinated cross-functional working sessions for 40+ stakeholders and served as liaison between field users and product owners, documenting requirements and feedback in Confluence to support product decisions.

- Successfully led the implementation of an asset management software across 12 hospital sites in 3 states, coordinating teams and providing support for over 300 Ascension employees impacted by the change. - Identified hardware power and data requirements, troubleshot and resolved project issues promptly to ensure efficiency and cohesive collaboration. - Developed comprehensive project schedules, maintained regular communication with stakeholders, and ensured all scope deliverables met quality standards and remained within budget.

Conquest Cyber delivers integrated cyber resiliency management capabilities by connecting risk to operations through our ARMED ATK software and SCyOps services. I worked in client acquisition and engagement efforts as part of the Capture Management team, assessing cybersecurity needs and driving successful collaborations to strengthen organizational security.

- Accumulated 1500+ billable hours with a utilization rate of 72%. - Garnered exceptional reviews from upper management and clients alike in regard to role’s worked. Forecasting Coordinator - Worked in client-facing role for a large healthcare provider to allocate client resources across 200 projects to ensure timely delivery and service optimization. - Utilized statistical analysis, active communication, and problem-solving skills to remediate and validate data to provide managers with quality assurance and accurate view of project. - Produced high-quality client facing reports to convey a story and communicate key insights. Project Manager - Elevated to Project Manager role after unexpected resignation, coordinated the completion and transition of projects. - Collaborated with senior leadership to execute, and present deliverables to client. Technical Support Analyst - Supported cloud migration for large healthcare system by working with users to troubleshoot and solve technical issues. - Diagnosed identity and access issues within the newly implemented cloud system.

-Assisted Operations and worked with the Sports Events Coordinator in the organization and implementation of various athletic events and special events for the athletics department. -Worked on facility small projects, as well as trouble shooting and problem-solving during events -Assisted the NCAA and Big 10 Athletic Conference in Gameday Operations

-Collaborated with supply chain managers, technicians, and executive leadership to refine and optimize the current Lean manufacturing Kanban process in accordance with the newly implemented business model. -Utilized demand forecasting, time studies, change management and data analytics to pinpoint bottlenecks in the current state of the production process, as well as to identify and reduce high-cost drivers within the system. -Redesigned and organized the corporate database management system for Health, Safety, and Environmental documents and charters.

-Responsible for data analytics of customer pricing and contract durations -Worked on other miscellaneous data discrepancy analysis projects with the sales team, as well as marketing projects.

-Collaborated with the data analytics team to analyze several hundred clients with regards to their medical history and corresponding dietary plan to better understand the statistical correlation between the two.