Shivam Patel

Solutions Architect/Specialized Technical Consultant @ Fitch Ratings

About

Computer Engineering graduate with a strong background in development and support from the technical and business perspective, specializing as a solutions engineer/system admin for Atlassian products. I excel at designing and deploying innovative solutions to complex challenges, managing internal customer needs, and driving Agile, ITSM, and business best practices. My focus is on system design, workflow optimization, and fostering effective stakeholder collaboration to deliver measurable results.

Country

United States

City

Monroe

Industry

Computer Software

Skill

Marketing, Operations Management, Linux, Python (Programming Language), Sales Operations, Payment Systems, Inventory Management, Data Analysis, Atlassian Suite, Incident Management, Kanban, Stakeholder Engagement, RISC-V, Arduino, Backlog Management, Application Support, Identity and Access Management (IAM), Program Management, Product Management, Help Desk Support

Experience

Solutions Architect/Specialized Technical Consultant

Fitch Ratings

2023-8 - Present · 3 yrs 2 mos

New York City Metropolitan Area

***Contracting Company (AgileN2N/Rayven IT Solutions) - Atlassian Administration & Optimization: Manage and administer Jira and Confluence for over 6,500 users across 250+ projects - Agile Project Delivery: Design and implement advanced Jira solutions within sprints, developing custom workflows, automations, and API integrations to streamline project management, ITSM, ITBM, Agile, DevOps, HR, and other practices - Incident & Support Management: Oversee an around-the-clock support queue, resolving more than 200 requests per month, including IAM issues, licensing allocations, production bugs, enhancement/integration support, and system outages - Agile Sprint Planning: Triaged service requests and gathered detailed requirements to plan and prioritize the sprint backlog, ensuring technical work meets business objectives and agile methodology - Data-Driven Reporting: Used Atlassian Analytics and Power BI to pull information from databases and data lakes using SQL/JQL and build dashboards and reports for better work management and the ability to accomplish larger initiatives

Assistant Manager

Jamesburg Wine & Liquors

2019-1 - 2023-8 · 4 yrs 8 mos

Jamesburg, New Jersey, United States

- Managed deposits over $10,000, ensuring adherence to accounting procedures and proper documentation - Processed customer payments using store’s software, handling cash and debit/credit transactions - Maintained efficient and error-free transaction/inventory software through updates while also overlooking financial reports, electronic and paper accounts receivable for liquor/lottery transactions

Digital Controllership and Automation Intern (Robotic Process Automation)

New Jersey Resources

2022-6 - 2023-1 · 8 mos

Wall Township, New Jersey, United States

- Bot Development and Automation: Collaborated with business analysts and developers to create detailed functional requirements for approved bot use cases using demos and documentation organized through the Waterfall method. Developed and deployed bots in the Automation Anywhere 360 platform, resulting in over 17,200 labor hours saved for the company - Data Analysis and Run Tracking: Conducted data analysis using MS Excel and Power BI to track and modify run log data for 60+ bots, monitoring successful, assisted, and failed runs to ensure optimal bot performance and reliability - Performance Metrics and Reporting: Implemented data-tracking metrics to monitor bot efficacy and created Power BI dashboards to visualize team progress in hours saved and successful bot runs each month. Presented these metrics to upper management, including the CFO, highlighting the efficiency gains from automation - Cross-Functional Collaboration: Coordinated closely with stakeholders across departments to align bot projects with business needs, ensuring compliance and value alignment across all bot implementations