Shital Khanal
Information Technology Support Technician @ Firstlink Communications
Nepal
Damak Municipality
Telecommunications
Network Monitoring Tools, Ticketing Systems, Time Management, Team Coordination, Analytical Skills, Problem Solving, Customer Service, remote desktop support, Virtual Private Network (VPN), Desktop Computers, IT Services, Computer Networking, Technical Support
Experience
Information Technology Support Technician
Firstlink Communications
Damak Municipality
- Monitored and maintained GPON fiber network infrastructure serving hundreds of active customers daily. - Actively used monitoring tools like libre NMS , cacti, smoke ping, grafana. - Diagnosed and resolved PPPoE/RADIUS session disconnection issues by analyzing ONU logs, optical power levels, and BRAS configurations. - Performed DNS server performance analysis identifying recursive RTT anomalies and upstream forwarder issues across DNS-01, DNS-02, and DNS-03 infrastructure. - Investigated and resolved customer internet disconnection cases involving ONU reboots, optical signal degradation, and LCP keepalive failures. - Used diagnostic tools including nslookup, dig, traceroute, ping, and PowerShell for network testing and performance measurement. - Supported and guided customers through technical issues with clear communication and systematic troubleshooting.
Education
Tribhuvan University
Computer Systems Networking and Telecommunications
Shital Khanal's Contact Information
Phone
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