Shinasudheen Mullaveettil

Social Media Manager @ Fragmentree Technologies

About

Celebi Airport Services enabled seamless passenger handling through dedicated efforts as a Passenger Services Executive. Focused on conflict resolution, crisis management, and providing exceptional customer care in a multicultural aviation environment, while adhering to strict safety protocols and professional standards. Graduated from Hindustan Business School with a BBA in Aviation Management, combining academic knowledge with on-ground experience to enhance operational efficiency and elevate travel experiences. Motivated by a commitment to safety, service excellence, and teamwork within dynamic airport operations.

Country

United Arab Emirates

City

Dubai

Industry

Airlines/Aviation

Skill

Interpersonal Skills, Customer Support, Conflict Management, Organization Skills, Customer Service Management, Customer Relationship Management (CRM), Customer Experience Management, Communication, Microsoft Office, Time Management, Operations Management, Business Planning, Business Strategy, Assistance, Microsoft Word, Microsoft Excel, Team Management, Operational Planning, Interpersonal Communication, Customer Service Excellence

Experience

Social Media Manager

Fragmentree Technologies

2026-3 - Present · 7 mos

Kozhikode

Managing social media strategies, creating engaging content, and growing brand presence through creative digital marketing and audience engagement.

Passenger Service Executive

Celebi Airport Services India Pvt. Ltd.

2024-3 - Present · 2 yrs 7 mos

Bengaluru

CUSTOMER SERVICES EXECUTIVE

Celebi Airport Services India Pvt. Ltd.

2024-3 - 2025-5 · 1 yr 3 mos

India

Dedicated and customer-focused Passenger Service Executive with proven experience in providing seamless passenger handling in the aviation industry. Skilled in conflict resolution, crisis management, and multicultural communication. Known for enhancing operational efficiency and delivering exceptional customer service in high- pressure, diverse environments. Committed to upholding safety protocols and professional standards.