Shilpi Gupta, PMP

·     Leading end-to-end B2B application modernization frameworks spanning 4 engineering teams, owning dependency sequencing and release risk across 10 parallel workstreams ·    Managing program visibility and stakeholder alignment across 10 concurrent modernization streams, serving as the connective layer between executive leadership and engineering delivery teams

·     Line-managed a team of 10 engineers and PMs — owned hiring, performance reviews, 1:1s, and career growth — while directing the global 0→1 omni-channel payments program spanning a 65+ cross-functional squad ·     Drove compliance (PCI-DSS, NACHA, BECS, SEPA) into the payments product itself — partnering with security architects on tokenization flows, and data-handling patterns that shipped as part of the platform ·     Partnered with engineering leads to reduce P1/P2 defects from ~10 per quarter to 1 by implementing rigorous automated testing gates ·     Identified a portfolio-wide visibility gap in the delivery org — no tooling existed for task tracking or resource allocation across 100+ concurrent implementations. designed and shipped internal tooling from scratch and automated implementation workflows using AI agents, taking portfolio revenue realization from EUR 300k to EUR 1.8mn (500% increase) and project throughput from 15 to 45 deliveries (200% surge) in 1 year ·     Established Power BI dashboards for quarterly financial reporting and delivery forecasting, streamlining manual reporting overhead and reclaiming 10 operational days per month

·     Managed cross-functional delivery for a high-priority portfolio of cloud applications in a highly regulated pharma domain, establishing risk mitigation protocols and early-warning escalation paths across complex, interdependent program streams ·     De-risked critical cloud migration for FDA-regulated pharma SaaS; coordinated 8 parallel workstreams and delivered on time with zero compliance gaps

·     Line-managed a team of 40 developers, QAs, and architects delivering for India's largest retail client's high-traffic B2C web and mobile platform — owned hiring, performance reviews, 1:1s, and career growth ·     Drove end to end SDLC delivery with developers, product managers, business analysts, vendors, and architects to ensure timely release of new features across 40+ Agile sprints and 10 major production releases ·     Spearheaded a comprehensive mobile platform modernization, shifting to a decoupled, modular architecture that optimized network payloads and cut API response size by 77% ·     Led a complex cloud migration of legacy customer retention architectures into an AI-enabled platform, boosting server throughput by 15% ·     Analysed code defect patterns to institute automated CI/CD quality gates, driving a 85%+ reduction in post-production incidents within 90 days ·     Spearheaded the integration of real-time, instant payment networks (UPI) to diversify check-out mechanics  ·     Partnered with Mastercard to deploy a Dynamic Yield AI-personalization engine and visual search capabilities, driving a 20% lift in Revenue Per User (RPU)

·     Managed global requirement solicitation across a matrix of tier-1 telecom accounts spanning APAC, EMEA, and AMER regions ·     Compressed delivery lifecycles by 30% with zero post-release regressions across 5 functional systems teams; recognized with multiple internal excellence awards ·     Led SoW preparation for client engagements valued up to CAD 200K. ·     Accelerated account onboarding cycles to secure prompt contract sign-offs, capturing an annualized C$240K in immediate billable resource utilization

·     Served as the technical bridge between business stakeholders and engineering teams for Spare Parts Management, Network Inventory, and Workforce Management platforms — translating client requirements into system specifications and coordinating delivery across Operations, Development, Testing, and Deployment teams ·     Drove 30% faster project delivery with zero post-production defects by aligning 5 functional teams through structured handover and acceptance workflows — recognized with the Power Award and Star of the Month ·     Led client-facing solution presentations and proposal design for prospective engagements, owning the full arc from requirements analysis through technical documentation

Built technical foundation across the full SDLC through application testing, operations support, and solution design — supporting pre-sales and feasibility assessment for enterprise client engagements

·     Managed Business Support Systems (BSS) service delivery for enterprise-grade data and broadband clientele ·     Engineered script-driven task automation routines, reducing support ticket turnaround times and winning two distinct client commendations