Shilpa Sarkar

client: Meta - Execute manual testing, including functional, regression, smoke, sanity, and exploratory testing across VR OS and games (Quest 3S, Quest 3, Quest Pro). - Identify, log, and track high-severity defects and release blockers to ensure zero-defect product launches. - Conduct cross-platform and OS-level validation, including device casting scenarios (VR ↔ Mobile ↔ Laptop). - Develop and maintain test cases, test scenarios, and QA documentation, improving onboarding and team efficiency. - Collaborate in Agile sprints with developers, product managers, and QA teams to continuously improve product quality.

Irish Water • Supporting customers with water supply and water quality issues from burst pipes to leaking, loss of water supply • Update customer records and manage account information accurately in Oracle CC&B • Analysed customer queries to resolve issues using intelligence and logical problem-solving • Handling escalated customer queries with empathy and integrity, solving them logically • Flexible to work in multiple virtual devices and managing tight deadlines • Maintain a thorough understanding of our products and services to provide accurate information to customers

- Conduct data validation and quality checks for client deliverables, ensuring accuracy and completeness. - Support functional, regression, and UAT testing to validate product and report readiness. - Analyze KPIs, metrics, and trends, providing actionable insights for stakeholders. - Assist in reporting, documentation, and stakeholder communication to improve quality processes. - Apply statistical analysis and validation techniques to enhance accuracy and efficiency of deliverables.

-Perform manual testing and validation for software and computing device data across multiple vendors. - Support UAT, requirement analysis, and feature validation to ensure product and release readiness. - Analyze data and KPIs to identify discrepancies, trends, and improvement areas for quality assurance. - Maintain QA documentation, test cases, and defect tracking, contributing to standardized processes. - Collaborate with global teams across APAC and Worldwide regions to ensure consistent product quality.

• Diligently managing and analysing financial data from over 90+ companies on a biannual basis and prepare KPI based reports • Delivered comprehensive reports and data visualizations to non-technical stakeholders, facilitating better understanding and decision-making • Created comprehensive reports and dashboards to track key performance indicators (KPIs) related to customer success • Monitored and evaluated customer interactions to ensure quality service and compliance with company policies • Collaborated with cross-functional teams to ensure data solutions met business needs and objectives • Maintained accurate records of new product introduction, merger & acquisition, generating revenue through services and dashboards to track markets >companies>product & services>region>revenue

Sales and Marketing - Developed and executed strategic initiatives and relationships with clients - Deep understanding of products and communicate with client on daily basis for their query and lead generation - Evaluated current service needs and product satisfaction levels - Knowledge about cybersecurity and CRM products like firewall, link load balancer, User Entity and Behaviour Analysis which is essential for the BFSI sector, retail industry, FMCG industries

Research and Development