Shilpa Kansal ,SHRM-CP

• Collaborated with the HR team to manage the recruitment process, including creating job postings, sourcing candidates, screening resumes, scheduling interviews, and conducting background checks. • Coordinated onboarding and training for new employees, including orientation, training sessions, and developing training materials. • Assisted in developing and implementing HR policies and procedures. • Maintained HR records and ensured compliance with applicable laws and regulations related to recruitment and hiring. • Conducted employee performance evaluations and provided feedback to managers and employees. - Conducted exit interviews and analyzed data to identify trends and recommend improvements to retention strategies. • Developed and delivered HR-related training programs to employees and managers. • Conducted research and analyzed data to identify best practices in HR management and recommend improvements to existing policies and procedures. • Demonstrated excellent customer service in all interactions with employees, management, and external vendors. • In my role as an HR coordinator, my daily activities also involved working with HRIS software as well as using Microsoft Excel and Word.

• Recruitment of the staff • Onboarding and assisting in training staff and volunteers • Developing and implementing shelter policies and procedures • Assisting with administration and finances for the shelter • Assisted in fundraising of more than $25k • Addressing employee concerns, conflicts, and disputes and ensuring a positive work environment.

Prospective Student Engagement: Actively engage with prospective students through various channels, providing information about programs, admission requirements, and campus life to facilitate informed decision-making. Application Processing: Manage and streamline the application process, ensuring timely and accurate processing of applications while maintaining compliance with institutional policies. Interview Coordination: Organize and conduct interviews with applicants, assessing their fit for the institution while providing a positive candidate experience. Collaboration with Academic Departments: Work closely with faculty and academic departments to align admission criteria with program goals, ensuring a cohesive approach to student recruitment. Data Management and Reporting: Utilize data analytics to track application trends, conversion rates, and admission statistics, providing insights to enhance recruitment strategies. Event Planning and Participation: Organize recruitment events, open houses, and informational sessions to promote the institution and connect with potential students. Customer Service Excellence: Provide exceptional service to applicants and their families, addressing inquiries and concerns promptly to build trust and foster relationships. Continuous Improvement: Gather feedback from applicants and stakeholders to continually refine the admissions process and enhance overall efficiency and effectiveness.

Engagement Strategy Development: Design and implement outreach initiatives to connect with prospective families, utilizing social media, school tours, and open house events to foster meaningful connections. Personalized Counseling: Provide one-on-one counseling to students and parents, offering tailored advice on program selection, application requirements, and scholarship opportunities to facilitate informed decisions. Admissions Marketing: Collaborate with marketing teams to create promotional materials and campaigns that effectively convey the school's values, academic offerings, and extracurricular activities. Feedback Implementation: Gather insights from applicants and current students to continually enhance the admissions process, ensuring our approach meets the diverse needs of the community. Community Engagement: Build relationships with local organizations and schools to identify potential student leaders and advocates, strengthening our recruitment efforts. Compliance Monitoring: Ensure adherence to educational regulations and standards governing admissions practices, maintaining transparency and integrity throughout the process. Technology Utilization: Leverage admissions software and CRM systems to streamline application tracking, communication, and reporting, improving overall operational efficiency. Team Collaboration: Work closely with faculty, academic advisors, and administration to provide comprehensive support for prospective students and their families.

Customer Interaction: Handle incoming calls and inquiries promptly and professionally, ensuring each customer feels valued and understood. Issue Resolution: Effectively troubleshoot and resolve customer issues, providing clear solutions and maintaining a calm and empathetic demeanor in challenging situations. Product Knowledge: Maintain comprehensive knowledge of our products and services to provide accurate information and assist customers in making informed decisions. Documentation and Reporting: Accurately document customer interactions and feedback in our CRM system, contributing to ongoing improvements in processes and service delivery. Cross-Functional Collaboration: Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience and address complex inquiries. Customer Feedback Collection: Gather customer feedback and insights to identify trends and areas for improvement, sharing findings with management to enhance service quality. Training and Development: Participate in training sessions to continuously improve product knowledge and customer service skills, staying updated on best practices and industry standards. Adherence to Policies: Ensure compliance with company policies and procedures while providing service, maintaining confidentiality, and protecting customer information.