Shiksha Surana

Leading process standardization and productivity agenda for customer operations Anchoring the product transfer and transform strategy across 350 products, while identifying opportunities for rationalization and modernization Designed and delivered an integrated customer journey, cutting across diverse technologies such as planning (FEU, Kinaxis), promotions (TPM, TPA), customer claims (DMS, Claims) etc., on the back of Unilever Data Lake Led automation of data reconciliation for omnichannel forecasting and promotional analytics Spearheaded and delivered improvements across 80+ technologies and 30+ geographies through technology improvement, process change, conversational AI, omnichannel CRM

▪ Managing an in-house B2B product, Where Is My Truck, to elevate customer and carrier experience through real-time tracking, digitized proof of delivery to automate invoicing & claims operations (live across 10 countries in 18 months; projected to cover 80% business by 2023) o Responsible for product management & engineering, resourcing, demand management and multi-region project delivery o Streamlining operations for more than 3 million shipments annually basis quick settlements, minimized overheads and working capital reduction ▪ Optimized global logistics tech infrastructure and support organization across PAAS solution to deliver 30% cost reduction ▪ Leading multiple programs within Equity, Diversity & Inclusion pillar to address gender-balanced hiring, mentoring & networking

• Gather business requirements and plan product development across clients and industries • Led study to design process for Accounts Payable & Reconciliation, reducing 35% time from indent to vendor payment across clients • Formulated backhaul strategy by marketplace matching of return trips for transporters, reducing freight rates by 6-8% for clients • Implemented Indent scheduling across routes to reduce transit time by 15-20% across clients

• Leading pre-sales consultant in West India, with responsibilities spanning across conversion of new clients, proposal creation, demo showcasing, requirement based PoC delivery and efforts forecasting • Acting as Functional Consultant and Project Manager at ABRL More, tasked with internal and external stakeholders o Customer Analytics - Devised target intervention strategy for ABRL More and delivered win-back, wallet share, churn prevention, new to repeat, affinity analysis, brand insights through analytics-driven results o Delivered sales forecasting, MBQ norms and allocation to manage inventory for all supermarkets and hypermarkets. o Leading a Price Optimisation Project with the main objective to increase GM% with the guardrail that revenue should not decrease o Responsible for pre-sales of multiple new projects • Jointly heading business development exercises across Retail, Life & General Insurance, Utilities and Agriculture

• Responsible for presales and account management, tasked with discovery of new projects and life cycle management of projects • Implemented data strategy by spearheading consolidation across 20 source systems to build data marts and cater to 200+ reports • Devised Campaign Analytics strategy by building a 360-degree view of a customer

• Managed décor category by onboarding makers, developing catalogs • Devised a blueprint to introduce new untapped category basis market research • Drove SEO, competitive analysis and content marketing to register 159% sales growth

• Developed a responsive, web based job portal, with optimized page load time and commended UX • Coordinated with the design and testing team for holistic designing, developing, testing and deploying the solution

I studied General Management at IIM Indore. I was also the head of Systems Team for IRIS and C&D Team for i5 and the junior member of Infracom. I was the President of ShARE IIM Indore Chapter- a think tank across 12 countries and 38 universities.