Shikhar Pandey

- Manage staff performances, customer service, store sales and monthly targets. - Provide feedback monthly to higher leadership for business improvements and progress - Formulation of business plans to ensure that the targets of the store are exceeded each month. - Provide on the floor training and coaching to team members on sales tactics and improving the customer experience. - Manage challenging conversations and provide solutions. - Follow the company standards and business requirements in line with the policies and procedures. - Monitor the visual merchandising of the store in line with the merchandising guidelines from the company. - Delegate duties and tasks to team members as well as maximise sales through staff motivation and creating a collaborative team culture. - Training of team members on various systems used by the company. - Build relationships with stakeholders to ensure repeat business and connecting with the customers by understanding their needs and through feedback.

-Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs. -Provided accurate information about promotions, customer programs and products, helping drive high customer retention. -Demonstrated products to customers and created customer awareness, interest and sales. -Provided excellent customer service to cultivate loyalty and satisfaction. -Offered customers top-notch, personal service and full support to boost sales and customer satisfaction.

Software Quality Analyst and Automation Test Engineer (internship) performing the following activities. Requirements analysis. Preparing test cases. Preparing test bed with valid data to test the scenarios. Preparing and configuring test environment with valid tools. Preparing the automation test scripts to test web based testing. Performing load testing using Jmeter. Raising defects in Jira and documenting the test results in Confluence pages.

Project: Turnup portal: The portal application to create time and materials, and billing orders. My Role: • Preparation and execution of functional test cases • Raise and track defects using JIRA • Automation of test cases using BDD SpecFlow, Gherkin, Selenium Webdriver with C#, POM •Automation unit testing using NUnit POM with page factory • Participated in Agile daily scrum update, sprint planning, sprint review, and retrospective events.

- Analyzing business requirements, development, design, documentation and unit testing of Avionics Projects. - Expertise in of all phases of Software Development Life Cycle (SDLC) with concentration on requirement specifications, system analysis, design, development, testing, implementation, documentation, debugging and maintenance. - Testing of Avionics Systems in the Integrated Environment like Avionics Integration RIG. - Proficient in creating scripts according DO178B using TCL.