
shideh javan
customer experience analyst
About
Hi! I'm Shideh. I'm an integrated marketing & communications young professional with a demonstrated history of working in healthcare, hospitality, and retail. My strong professional skills include Process Improvements, Communications, Crisis Management, Relationship Management, Project Management.
united states
columbus
retail
leadership, public speaking, social media, marketing communications, social media marketing, time management, customer service, research, microsoft powerpoint, strategic communications, strategic planning, digital marketing, web content, crisis communications, multi media marketing campaigns, integrated marketing, facebook fan page strategies, retail, store operations, cross functional team leadership
Experience

omni channel operations senior specialist
express

customer experience analyst
express

store operations specialist
bath & body works

external communications intern
l brands
* L Brands is the parent company of Victoria's Secret, Victoria's Secret PINK, Bath & Body Works, Henri Bendel, and La Senza * Manage incoming media calls and emails from external stakeholders * Lead social media monitoring process for parent company, executives, Victoria’s Secret, Bath & Body Works and Henri Bendel * Provide communications support by investigating and researching current and potential industry trends, issues and crisis through media relations line, social media platforms, student organization groups, news outlets, and NGO websites * Draft personnel and edit press releases, memos and editorials and memos to executives * Construct personnel profiles to be featured in publications * Organize research on issue-based topics and deliver information to business partners

marketing intern
ohiohealth
* Created and developed copy for digital, print and media brochures and campaigns * Project managed over 100 collateral pieces from start to finish in the OhioHealth project management system * Assist in the execution of the Find a Doc website with Heart and Vascular * Coordinated and filmed 12 care site Emergency Medical Services for the annual EMS Conference. * Managed 40 corporate executive interviews for the OhioHealth Quarterly Reputation Project * Participate in a department-wide intern project and present outcomes to Marketing Communications department

social and digital marketing intern
bravo brio restaurant group
* Create, develop and execute 4 simultaneous marketing strategies for both Brio and Bravo brands for summer and fall promotions. Each strategy (depending on store) reaches 55+ stores, 5,000+ employees, 441,000+ loyalty guests and drive traffic and sales * Create marketing plan, in-store communications, and operational and marketing powerpoint for any and all campaign material related to BBRG * Develop training communications 1-pager for campaign releases to respective store for the duration of the campaign * Serve as the marketing liaison for store questions on branded campaigns * Project manage all local store marketing requests and route to design, approval and execution * Present strategy on campaigns to marketing team and executive leadership team weekly
Education
hilliard darby high school
capital university
marketing
Actividades y grupos: Alpha Sigma Alpha, National Panhellenic Council, Activity Management and Programming, Orientation Leader, American Marketing Association, Student Ambassador, Academic Hearing Board, The Experior Society, Greek Life, The Delta Order, Student Success Mentor
shideh javan's Contact Information
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