Shibani Ahuja

I spend a lot of time talking to CIOs about what happens when AI stops being a tool people occasionally use and starts becoming part of how work actually gets done. Not in a “sci-fi robot apocalypse” kind of way but in a very real enterprise architecture kind of way — where agents begin operating across systems, data, workflows, and teams, and suddenly the conversation shifts from “which model should we use?” to “is our company actually architected for this?” I currently serve as SVP, Enterprise IT Strategy at Salesforce, where I focus on helping position Salesforce as the enterprise platform organizations use to build and scale agentic AI systems responsibly, securely, and at scale. In practice, that means spending my days thinking about CIO priorities, digital labor, architecture, data foundations, operating models and what to cook for dinner. Before Salesforce, I spent over seven years at TD Bank in executive product and technology leadership roles, and prior to that had the opportunity to live and work across Asia with Manulife, including assignments in Hong Kong and the Philippines. Across digital, HR, finance, operations, product, and transformation roles, one thing became consistently clear to me: technology strategy only works when it’s deeply connected to people strategy. I’m also proud to serve as a Board Member for Salesforce Canada and as a Global Executive Advisor for Outforce, Salesforce’s 2SLGBTQ+ employee community. Inclusion has never felt like a side initiative to me - it’s one of the clearest indicators of whether an organization is capable of adaptability, trust, and long-term innovation. The best ideas rarely come from environments where people are busy hiding parts of themselves. I’ve been fortunate to receive international recognition as one of the world’s top Outstanding LGBT+ Emerging Leaders, though my proudest leadership moments usually look a lot less glamorous than an award title - helping teams navigate change, mentoring future leaders, building spaces where people feel safe to challenge ideas, or occasionally explaining agentic architecture using unnecessarily dramatic analogies involving house rewiring, digital coworkers, or airplane oxygen masks. Outside of work, I’m a mother, an unapologetic gadget lover, and an extreme-things lover. If you’re interested in the future of the Agentic Enterprise, CIO strategy, enterprise AI architecture, or how organizations can scale innovation without losing trust, humanity, or their minds in the process, welcome.